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Job Description
- Req#: 5171380
Employer Industry: Information Technology
Why consider this job opportunity:
- Salary up to $51.81 per hour
- Comprehensive benefits package including self-funded medical and dental plans, life insurance, disability, and tuition reimbursement
- Opportunity for career growth and advancement within the organization
- Flexible/hybrid remote work options available
- Engage in a supportive and collaborative team environment
- Contribute positively to the community through impactful work
What to Expect (Job Responsibilities):
- Provide exceptional customer service by effectively resolving technical issues for users
- Document new solutions and update existing articles to enhance knowledge sharing
- Mentor junior IT Specialists to foster skill development and teamwork
- Research, troubleshoot, and implement independent solutions for hardware and software issues
- Manage technical support incidents, including software deployments and updates
What is Required (Qualifications):
- Associate's degree in information technology or closely related field (Bachelor's preferred)
- Minimum of 5 years of IT industry experience
- At least 3 years of customer service experience in a corporate environment
- Minimum of 3 years of experience troubleshooting and resolving technical issues
- Experience with Windows and Apple devices, as well as M365 or similar products
How to Stand Out (Preferred Qualifications):
- CompTIA A+ and/or Network+ certifications
- Apple Certified Support Professional certification
- Experience with SCCM and InTune in an enterprise environment
- Strong communication skills for engaging with various employee levels, including C-Suite
- Willingness to participate in an on-call rotation and work outside normal hours
#InformationTechnology #ITSupport #CustomerService #CareerGrowth #RemoteWork
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