• Job Description

  Req#: R-136657

  IT Supplier Manager

  Salary: Circa £55,000 National / Circa £60,000 London

  This role will suit an experienced IT Performance Manager looking to move into a fast paced and diverse organisation. We need someone with a strong IT Performance Management background, who understands technology, and has solid experience in maximising value from IT Supplier relationships.

  A bit about the job:

  This is a fantastic opportunity to work within our CIO Technology Platforms Supplier Performance Team. You’ll play a meaningful role in the team by driving the performance of our key IT suppliers, which directly impacts on Aviva’s IT Systems and landscape, ensuring high levels of system availability for our customers.

  • Hold suppliers to account for their performance based on measures and metrics such as SLAs and KPIs.
  • Manage supplier governance, ensuring effective and timely reporting, to drive optimum outcomes for Aviva.
  • Identify continuous improvement opportunities to maximise contract value.
  • Simplify processes and improve customer outcomes.
  • Build strong relationships with Stakeholders to drive on-going performance improvements, ensuring these are led by accurate reporting and monitoring.
  • Be involved in change activity and new projects to ensure performance management rigour in the initial design phases.
  • Manage risks and adherence to our control frameworks.

  Skills and experience we’re looking for:

  • Strong IT Performance Management skills and experience, and a deep understanding of performance management frameworks and techniques.
  • Experience in managing significant outsourced IT arrangements or major IT vendors.
  • We want a customer champion. You will always have our customers in mind when making decisions. You encourage others to do the same.
  • Excellent stakeholder management skills, with the ability to build relationships fast at various levels of seniority.
  • Strong negotiation skills with the ability influence suppliers and internal stakeholders.

  What you’ll get for this role:

  Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

  • Salary Circa: £55,000 National / £60,000 London (location, skills, experience, and qualifications)
  • Bonus opportunity of 10% of annual salary (actual amount depends on your performance and Aviva’s)
  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
  • 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
  • Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts.
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
  • Brilliantly supportive policies including parental and carer’s leave.
  • Flexible benefits to suit you, including sustainability options such as cycle to work.
  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
  • We take your wellbeing seriously with lots of support and tools.

  Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

  Aviva is for everyone:

  We are inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

  Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

  We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.

  To find out more about working at Aviva take a look here

  We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

  We’d love it if you could submit your application online. If you require an alternative method of applying, please give Sahra Abdulla a call on 07775 042 835 or send an email to sahra.abdulla@aviva.com .

• About the company

  We’re here to protect our 33 million customers from life’s unexpected twists and turns – freeing them from fear of uncertainty. We are one of only a few insurance companies in the world that can provide customers with life, general and health insurance, and asset management in one place – a composite insurer. And we have a unique competitive advantage. Whether we’re protecting them from everyday risks or helping them to save for the future, we put customers at the heart of all we do – creating a bright and sustainable future for our customers, employees and our communities.

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