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IT Support Analyst
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Job Description
- Req#: 25-09872
Employer Industry: Legal Services
Why consider this job opportunity:
- Salary up to $85,000
- Opportunity for career advancement and growth within a premier law firm
- Flexibility to work in a hybrid environment after the first month
- Supportive and collaborative work environment with a focus on employee well-being
- Chance to deliver high-touch, "white glove" support to executive staff
- Recognition as a Top Workplace, emphasizing a strong inclusive culture
What to Expect (Job Responsibilities):
- Serve as the primary contact for IT support through phone, email, and ticketing systems
- Provide timely and professional troubleshooting for desktops, laptops, mobile devices, and network connectivity
- Support applications including Microsoft 365, Teams, Zoom, Citrix, VPN, and legal-specific tools
- Document all work performed in the ticketing system and contribute to the Knowledge Base
- Collaborate with IT colleagues to escalate complex issues while maintaining ownership until resolution
What is Required (Qualifications):
- Minimum of 3 years of IT support experience in a law firm or financial services environment
- Strong knowledge of Windows 10/11, Microsoft 365, Teams, Citrix, and VPN technologies
- Excellent problem-solving skills with the ability to resolve issues under pressure
- Strong customer service orientation with outstanding communication skills
- Ability to maintain discretion and judgment when handling sensitive information
How to Stand Out (Preferred Qualifications):
- Familiarity with legal applications such as iManage and Intapp
- Flexibility to work extended hours or weekends as business needs require
- Strong tenure or longevity track record in employment history
- Ability to communicate and explain technical issues to non-technical users
- Broad and adaptable technical skill set with the ability to learn quickly
#LegalServices #ITSupport #CareerOpportunity #HybridWork #TopWorkplace
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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