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IT Support Center Analyst - US Only 100% Remote
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Job Description
- Req#: 03bb04fe-377d-46c8-988d-be1e4f3f6b01
Employer Industry: Information Technology Services
Why consider this job opportunity:
- Salary up to $19.24 per hour
- Opportunity for continuous learning and skill development in a dynamic environment
- Fully remote position, allowing for flexibility in work location
- Engaging and supportive work culture focused on customer service excellence
- Potential for career advancement within the organization
What to Expect (Job Responsibilities):
- Resolve problems reported to the service desk through phone or web tickets
- Provide first-level contact and problem resolution for customer issues
- Communicate timely updates on ticket status and resolutions to customers
- Acknowledge and manage incoming Help Desk web tickets within set SLAs
- Collaborate with vendors to resolve technical issues when necessary
What is Required (Qualifications):
- Experience in the customer service industry
- Ability to provide technical assistance over the phone
- Capable of multitasking with multiple open tickets simultaneously
- Strong problem-solving and analytical skills for troubleshooting customer issues
- Excellent verbal and written communication skills
How to Stand Out (Preferred Qualifications):
- A+ Certification is preferred but not required
- Enrollment in IT-related classes, certification training, or a degree is preferred but not required
#InformationTechnology #CustomerSupport #RemoteWork #CareerGrowth #TechnicalAssistance
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