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Job Description
- Req#: 50a36ab9-c47f-4722-bf7b-6ea798a3ff17
Employer Industry: Health Technology
Why consider this job opportunity:
- Competitive hourly rate
- Fully remote role, offering flexibility in work location
- Opportunity to support a team making a meaningful difference in patients’ ability to access care
- Collaborative work environment with a focus on technical problem-solving
- Chance to partner with the CTO on system improvements and security best practices
What to Expect (Job Responsibilities):
- Serve as the first-line technical support for internal teams, resolving issues directly and escalating as necessary
- Monitor and respond to technical questions from multiple stakeholders while maintaining professionalism and urgency
- Own technical onboarding for new hires, including account creation and tool provisioning
- Troubleshoot issues related to user accounts, SaaS tools, and internal systems
- Coordinate with vendors and service providers as needed
What is Required (Qualifications):
- Minimum of 1 year of relevant experience in IT support, technical operations, or helpdesk roles
- Strong familiarity with user account management and troubleshooting across hardware and software
- Clear and professional written and verbal communication skills
- Ability to work independently while collaborating with the team as appropriate
- Strong work ethic with a sense of urgency; able to multitask and manage competing priorities
How to Stand Out (Preferred Qualifications):
- Familiarity with security tools such as Google Workspace, Slack, Okta, Yubikey, and password managers
#HealthTechnology #ITSupport #RemoteWork #CareerOpportunity #TechnicalSupport
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