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IT Support Specialist
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Job Description
- Req#: 5B93762917
Employer Industry: Mobile Dental Services
Why consider this job opportunity:
- Base compensation up to $45,000
- Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance
- 401(k) plan with company contributions
- Opportunity for career advancement and growth within a collaborative work culture
- Engage in a supportive environment that values teamwork and communication
- Minimal local travel required (10%) to enhance flexibility
What to Expect (Job Responsibilities):
- Provide Tier 1 support for employees utilizing dental software tools and related platforms
- Respond to requests for password resets, software installations, and basic troubleshooting for connectivity issues
- Troubleshoot application errors and manage device support for Windows laptops and mobile devices
- Set up new user accounts and ensure proper access to essential SaaS applications
- Utilize Remote Monitoring and Management (RMM) tools to monitor and support remote devices
What is Required (Qualifications):
- Must reside in Arkansas and be able to travel to the Fayetteville area 10% of the time
- Bachelor's degree in information technology or related discipline (preferred)
- 1-2 years of help desk or technical support experience
- Familiarity with Jira Service Management and Google Workspace
- Basic understanding of Windows laptops and mobile device troubleshooting
How to Stand Out (Preferred Qualifications):
- CompTIA A+ certification
- ITIL Foundation Certification
- Experience with Remote Monitoring and Management (RMM) tools such as NinjaOne
- Knowledge of managing cloud-based identity and access management services like Azure Active Directory
- Experience supporting users in a decentralized or multi-location environment
#MobileDentalServices #TechSupport #CareerOpportunity #CompetitivePay #Teamwork
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