Remote Jobs
IT Support Specialist
This job is now closed
Job Description
- Req#: ITSUP002642
Employer Industry: Information Technology Managed Services
Why consider this job opportunity:
- Salary up to $30/hour, depending on experience
- Generous PTO and benefits including 401k, health insurance, disability, and life insurance
- Opportunity for growth and long-term employment relationships
- Company car provided for work-related travel
- Work remotely from locations within approximately 30 miles of McLeansboro, IL
What to Expect (Job Responsibilities):
- Provide Level 1 and Level 2 remote and onsite technical support to clients
- Maintain thorough and accurate client documentation and ticket records
- Communicate effectively with users to provide updates on trouble tickets
- Work collaboratively within a team structure to resolve technical issues
- Implement and support business-class hardware and software solutions
What is Required (Qualifications):
- Minimum of 1 year of experience in an IT help desk or desktop support environment
- Experience troubleshooting or supporting Microsoft platforms (e.g., Office 365, Active Directory, Microsoft Windows)
- Knowledge of basic networking principles (TCP/IP, DNS, DHCP, LAN/WAN)
- An Associate's or Bachelor's degree in a technology-related field
- 1-3 years of customer service experience
How to Stand Out (Preferred Qualifications):
- Experience installing, troubleshooting, and maintaining peripherals (scanners, fax machines, printers, etc.)
- Basic Apple, Mac OS, and iOS troubleshooting experience
- Demonstrable ability to quickly learn and support various business applications
- Understanding of standard IT security practices (virus remediation, firewalls, phishing, etc.)
#InformationTechnology #ITSupport #CareerOpportunity #CompetitivePay #RemoteWork
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