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IT Support Specialist- Part-Time
5 days agoWhat's your preference?
Job Description
- Req#: 84592
Employer Industry: Information Technology Support Services
Why consider this job opportunity:
- Salary up to $29.55/hour
- Opportunity for career advancement within the IT support field
- Part-time position with a flexible schedule, Monday through Friday
- Supportive work environment focused on customer service excellence
- Chance to develop technical skills in a fast-paced IT setting
What to Expect (Job Responsibilities):
- Serve as the first point of contact for employees seeking IT support
- Provide basic troubleshooting, password resets, and issue triaging
- Escalate complex issues to Tier 2 and Tier 3 IT Support Specialists as needed
- Ensure a positive customer service experience during all interactions
- Document support inquiries using CRM or ticketing systems
What is Required (Qualifications):
- High school diploma or equivalent required
- 0-1 years of IT support experience, Service Desk, or customer service experience
- Familiarity with HIPAA regulations and handling sensitive patient information
- Strong verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Certification from Microsoft or CompTIA
- Experience using customer relationship management (CRM) software or ticketing systems
- Knowledge of secure email and messaging platforms to maintain HIPAA compliance
- Understanding of various operating systems, including Windows, MacOS, iOS, and Android
- Familiarity with communication tools such as Webex and Microsoft Teams
#InformationTechnology #ITSupport #CustomerService #CareerOpportunity #HIPAACompliance
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