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IT Support Specialist
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Job Description
- Req#: 4666597008
Employer Industry: Children's Furnishings
Why consider this job opportunity:
- Salary up to $73,000
- 100% of health, dental, and vision insurance premiums covered
- Flexible PTO to support work/life harmony
- Generous employee discount on products and free company swag
- Dog-friendly workplace
- Opportunity to work in a company recognized as one of the "Best Places to Work"
What to Expect (Job Responsibilities):
- Provide internal helpdesk support for associates, contractors, and visitors
- Respond to, record, track, and resolve tickets using helpdesk software
- Monitor, triage, and assign Tier 1 helpdesk requests
- Provision and troubleshoot laptop and desktop computers for onboarding and replacements
- Support A/V setup for video conferencing and company events
What is Required (Qualifications):
- Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- 1-2 years of experience in a helpdesk or IT support role
- Basic understanding of computer hardware, software, and networking principles
- Familiarity with helpdesk software and ticketing systems
- Ability to troubleshoot and resolve technical issues effectively
How to Stand Out (Preferred Qualifications):
- Previous experience in warehouse IT support
- Eager to embrace new technologies and adapt to changing IT environments
- Legendary customer service and deskside manner
- Ability to prioritize tasks and manage time effectively
- Experience with provisioning and deploying computers
#ChildrensFurnishings #ITSupport #CareerOpportunity #CompetitivePay #WorkLifeBalance
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