• Job Description

  Req#: 8382823002
  Employer Industry: Information Technology Services
  
  Why consider this job opportunity:
  - Salary up to $35.59 USD per hour, based on geographic location
  - Opportunity for career advancement and growth within the organization
  - 100% remote work flexibility for eligible candidates residing in specific U.S. states
  - Supportive and collaborative work environment that values diversity and inclusivity
  - Chance to work with cutting-edge technology and improve operational efficiency
  
  What to Expect (Job Responsibilities):
  - Deliver outstanding "white glove" helpdesk support to ensure users have the tools they need to be successful
  - Manage the full lifecycle of IT assets, including procurement, inventory tracking, and coordination of repairs
  - Respond to and resolve technical issues within SLAs using Jira and Confluence
  - Diagnose and resolve hardware and software issues across various systems, including Mac and Windows
  - Own the IT side of employee onboarding and offboarding to ensure a seamless experience
  
  What is Required (Qualifications):
  - Minimum of 2 years of experience in an IT Support or IT Operations role
  - Proven track record of proactive problem-solving and investigating root causes of issues
  - Strong organizational and communication skills, with the ability to work cross-functionally
  - Technical proficiency with macOS and Windows environments, as well as common SaaS tools
  - Ability to adapt quickly and maintain productivity in a dynamic environment
  
  How to Stand Out (Preferred Qualifications):
  - Experience working in an unstructured environment requiring innovative thinking
  - Familiarity with IT compliance standards such as SOC 2
  - Previous experience in managing remote IT support for distributed teams
  - Knowledge of video conferencing equipment and maintenance
  - Ability to execute small-scope projects to enhance operations
  
  #InformationTechnology #ITSupport #RemoteWork #CareerGrowth #DiversityInTech
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

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