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ITSM Problem Analyst
5 days agoWhat's your preference?
Job Description
- Req#: 300006612700872
Employer Industry: Automotive Manufacturing
Why consider this job opportunity:
- Salary up to $162,120
- Immediate medical, dental, vision, and prescription drug coverage
- Flexible family care days, paid parental leave, and subsidized back-up child care
- Opportunities for career advancement and skill development within a global company
- Generous paid time off, including holidays and community service days
- Employee resource groups and vehicle discount programs for employees and family members
What to Expect (Job Responsibilities):
- Lead investigations and implement permanent solutions for recurring incidents using techniques like Root Cause Analysis (RCA)
- Coordinate and facilitate Post-Mortem Reviews (PMRs) and track corrective actions for incidents
- Develop and maintain problem management dashboards within ServiceNow's Performance Analytics
- Drive continuous improvement initiatives by analyzing problem trends and collaborating with stakeholders
- Monitor the effectiveness of implemented solutions and promote process excellence
What is Required (Qualifications):
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- Minimum of 5 years of hands-on experience in Incident and Problem Management roles
- ITIL Foundation/Expert certification is highly preferred
- Proven track record in managing major incidents in multi-vendor environments
- Experience using ITSM tools such as ServiceNow, with a strong preference for ServiceNow
How to Stand Out (Preferred Qualifications):
- Experience in Global Command Center environments
- ServiceNow Performance Analytics experience
- Strong understanding of technical infrastructure (networking, storage, cloud, databases)
- Ability to multitask and lead process improvement initiatives
- Experience with data analysis and reporting tools
#AutomotiveManufacturing #ITServiceManagement #CareerOpportunity #CompetitivePay #ContinuousImprovement
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