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Jira Administrator & Tier 1 Support Analyst (SDLCNext)
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Job Description
- Req#: 26-00003
Employer Industry: IT Services and Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Remote work flexibility with occasional in-person requirements in Washington, D.C., and Rosslyn, VA
- Supportive work environment with a focus on service excellence and operational efficiency
- Engage with a variety of stakeholders, including program leadership and engineering teams
- Hands-on experience with the Atlassian tool suite, enhancing your technical skills
What to Expect (Job Responsibilities):
- Provide Tier 1 support for the SDLCNext platform (Jira, Confluence, JSM), ensuring timely resolution of incidents and service requests
- Administer and maintain the SDLCNext platform, including configuration, user management, and workflow optimization
- Troubleshoot and resolve issues related to Jira configurations, plugins, and integrations
- Develop and maintain custom scripts and automation workflows in Jira to streamline operations and enhance system functionality
- Document processes, configurations, and scripts to support knowledge sharing and operational continuity
What is Required (Qualifications):
- Experience supporting Tier 1 service operations and execution tracking within the Atlassian tool suite (Jira, Confluence, JSM) in a federal or large-scale enterprise environment
- Strong experience working with Jira in an Agile or mixed Agile environment, including backlog, sprint, epic, and dependency management
- Hands-on scripting and automation experience in Jira (e.g., ScriptRunner/Groovy, Jira Automation, JQL, REST APIs)
- Ability to organize, analyze, and explain work progress using Jira data and reports; build and validate datasets for dashboards and leadership updates
- Strong attention to detail and commitment to data accuracy, configuration governance, and permission integrity
How to Stand Out (Preferred Qualifications):
- Prior experience with DHMS, DHA, or similar federal programs
- Advanced Jira administration and JQL skills; proficiency with Jira Automation and ScriptRunner/Groovy
- Clear grasp of Agile practices (backlogs, sprints, epics, dependencies) and maintaining board hygiene
- Strong troubleshooting skills across configurations, plugins, and integrations
- Proactive identification of blockers, dependencies, and risks
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