This role is an integral part of providing a best-in-class People Business Partners to the business:

• Working with the Consumer division to ensure a ‘true’ partnering experience for senior leaders and their management teams.
• Providing leaders and managers with support and guidance in a wide range of areas, including organisational design & problem solving, behavioural change, change management, colleague development and performance management.
• Supporting the regular people activities within the team including, performance reviews, salary reviews, engagement survey and training analysis.
• Coaching and developing senior leadership to help them reach their potential as well as that of their teams.
• Working with Talent Acquisition team to assist with the implementation of the talent agenda and the support of people development initiatives and resourcing activities.
• Building a People strategy that aligns to the 5-year plan.
• Ensuring eNPS is on the agenda and is a key focus for the leadership teams to drive improvement of engagement across the Consumer function.
• Support projects and employee life cycle events that span across BUs.
• Managing engagement hot spot resolution, coming up with creative solutions.
• Provide commercially balanced and proactive Employee Relations advice to minimise the risk to the organisation.
• Support colleagues to interpret our policies and guide and support them to choose the best course of action for that particular situation.
• Complete policy development including research, benchmarking and writing new policies and updating current policies.
• Continually review our helpcentre articles to enable our colleagues to make the most of our digital systems to self-serve.
• Identifying root cause analysis for helpdesk cases and suggest interventions where appropriate.
• Deliver and design people management training to upskill our People Leaders in employee relations topics.

Skills and experience:

• Excellent knowledge of employment law and HR best practice.
• Strong stakeholder management.
• Adept at quickly establishing relationships, gaining trust and confidence of those that are seeking your advice.
• Experience with redundancy, TUPE, organisational design and effectiveness, M&A and integration.
• Commercial acumen.
• CIPD qualified.
• The ability to analyse statistics and data to drive decision making.
• Extensive employee relations experience, having worked preferably across a range of cases.

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.