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Kitchen, Bath & Lighting Store Customer Service Coordinator (Remote with Regional Travel)
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Job Description
- Req#: 4564
Employer Industry: Kitchen and Bath Retail
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with occasional day trips to locations within the Northern Region
- Comprehensive benefits package including medical, dental, vision, 401(k) with company match, PTO, and paid holidays
- Supportive and collaborative work environment focused on employee training and development
- Chance to enhance customer satisfaction and drive store sales growth
What to Expect (Job Responsibilities):
- Conduct follow-up with sales staff to address customer and order issues and promote alternative options
- Manage product orders, including procurement, tracking, and communication of order status
- Maintain a cyclical order follow-up system to ensure completion and efficiency
- Train and coach teams on company systems and standard operating procedures
- Provide support and order management solutions for e-commerce operations
What is Required (Qualifications):
- Experience in customer service, data entry/order management, or sales environment
- Ability to communicate effectively with vendors and customers by various means
- Valid driver's license and a driving record that meets underwriting standards
- Ability to travel up to 5-10% of the time for site visits within the Northern Region
- Satisfactory score on the Wonderlic Personnel Test and/or Caliper Assessment
How to Stand Out (Preferred Qualifications):
- Knowledge of Kitchen & Bath products, sales, installation, or service
- Strong computer skills with the ability to learn new business systems
- Critical thinking skills to evaluate and utilize information effectively
#KitchenAndBath #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits
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