Remote Jobs
L&I Program Assistant/Support Units
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Job Description
- Req#: 5013429
Employer Industry: Government Services
Why consider this job opportunity:
- Salary up to $55,836 annually
- Flexible/Hybrid work options available to support work-life balance
- Opportunities for career advancement within a diverse and inclusive agency
- Generous retirement package for state employees
- Positive and collaborative work environment focused on customer service
- Comprehensive benefits package, including health, dental, and retirement plans
What to Expect (Job Responsibilities):
- Respond promptly to a high volume of customer telephone inquiries using a multi-line telephone system
- Address customer issues, transcribe messages, and accurately capture the conversation for further action
- Read and apply information from various resources, including administrative codes and customer documents
- Navigate through multiple computer programs while inputting data quickly
- Collaborate with team members to problem-solve and maintain compliance with agency policies
What is Required (Qualifications):
- High School Diploma, GED, or equivalent
- Minimum of two (2) years of clerical or customer service experience
- Basic skills level in MS Office Suite applications, including Outlook, Excel, and Word
- Ability to type 40 words per minute, accounting for errors
- Completion of a typing assessment demonstrating net WPM of at least 40 over a minimum of 5 minutes
How to Stand Out (Preferred Qualifications):
- Associate's degree
- Experience working with a multi-line telephone queue system
- Professional phone presence in a high-volume, fast-paced call center environment
- Ability to listen attentively to callers and provide solutions with excellent communication skills
- Competent in managing multiple competing priorities and utilizing various computer programs
#GovernmentJobs #CustomerService #CareerOpportunity #FlexibleWork #DiversityAndInclusion
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