• Job Description

  Req#: 40077
  Employer Industry: Information Technology Services
  
  Why consider this job opportunity:
  - Salary up to $75,000 per year
  - Opportunity for career advancement and growth within the organization
  - Supportive and collaborative work environment
  - Chance to work in a hands-on, customer-facing role that enhances user experience
  - Involves travel to multiple locations, providing diverse work experiences
  - Commitment to maintaining a high level of end-user satisfaction
  
  What to Expect (Job Responsibilities):
  - Resolve Tier 2 technical issues across hardware, software, and Microsoft 365 tools
  - Execute onboarding and offboarding processes for user accounts and hardware setup
  - Escalate advanced issues to IT leadership or managed service providers with full context
  - Apply device and access policies through tools like Intune and Microsoft Defender
  - Maintain detailed records in the ITSM platform, including tickets and support notes
  
  What is Required (Qualifications):
  - Associate or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
  - 4-5 years of experience in an IT support or helpdesk role, preferably in a multi-site organization
  - Strong working knowledge of Microsoft 365, Windows 10/11, and basic networking
  - Experience with IT ticketing systems and asset management practices
  - Strong communication skills to provide clear updates and ensure follow-through
  
  How to Stand Out (Preferred Qualifications):
  - Experience with tools like Intune, Entra ID, Microsoft Defender, and endpoint imaging
  - Self-motivated and organized, able to prioritize and meet deadlines
  - Proven problem-solver who documents resolutions thoroughly
  - Customer-focused mindset with a desire to elevate the user experience
  - Familiarity with cybersecurity awareness campaigns and training programs
  
  #InformationTechnology #ITSupport #CareerOpportunity #TechnicalSupport #CustomerService
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

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