Job description

Job responsibilities

Communicate with all levels of staff from the Trust and Police within the Sexual Assault network providing advice, feedback and reports regarding complex, sensitive issues.

Provide a key link between the departments senior management team, ensuring that programmes of work are co-coordinated effectively and deadlines met.

Accountable for the delivery of UKAS accreditation and yearly maintenance of the standards to ensure accreditation is maintained.

Support the matron and clinical director in setting, monitoring and maintaining standards in the SAFE Centre

To support the service to maintain a quality management system and roll out core training for all staff on how to use it

Act as a point of contact deal with all forms of enquiries/visitors (telephone/face to face, correspondence) in a competent and professional manner, maintaining a professional image appropriate to the office manager role and creating a positive image of the organisation. Will respond to medical, police enquiries, and others as appropriate

Maintain and develop own professional competence and seek to extend the scope of personal knowledge and skills within the role

Communicates all relevant information to the multidisciplinary team, both internally and external organisations as required.

Ensures environment safe, well equipped and compliant with standards for UKAS accreditation

Maintain accurate and complete records of all care activities, in a timely manner, adhering to local and professional standards for documentation

Promote equality in care and practice by recognising, respecting and meeting the needs and choices of individuals accessing the SAFE Centre

Ensure rota is maintained and distributed to the relevant organisations

Line management responsibility for the workforce

Financial Management - Within specific area of responsibility ensure robust financial controls are in place, resources are effectively utilised and relevant financial targets are achieved

Ensure clinical governance and risk management processes within the service provided at Lancashire SAFE Centre is agreed through the relevant existing governance procedures and escalated as needed

Reporting to the matron for gynaecology and SAFE centre, and working closely with the clinical director the centre manager will be accountable for leading the team and the service operation at the Lancashire SAFE Centre. The post older will form part of a small team within the centre responsible for coordinating all aspects of the centre activity, including the UKAS accreditation process and the ongoing maintenance, once achieved.

The centre manager will lead in the recruitment and training of crisis workers and will line manager the substantive team members and on call crisis workers.

The centre manager will be required to support the matron and clinical director in attending external meetings in relation to police and NHS England commissioning as well as providing support to the clinical director to produce the monthly on call rota for the Centre as well as support in data entry, data analysis and report writing.

The centre manager will also be required to train to hold the role of crisis worker, supporting any cases during the core hours of the service where there may be rota gaps, non-recent cases and also the monthly GUM clinic.

Job responsibilities

Communicate with all levels of staff from the Trust and Police within the Sexual Assault network providing advice, feedback and reports regarding complex, sensitive issues.

Provide a key link between the departments senior management team, ensuring that programmes of work are co-coordinated effectively and deadlines met.

Accountable for the delivery of UKAS accreditation and yearly maintenance of the standards to ensure accreditation is maintained.

Support the matron and clinical director in setting, monitoring and maintaining standards in the SAFE Centre

To support the service to maintain a quality management system and roll out core training for all staff on how to use it

Act as a point of contact deal with all forms of enquiries/visitors (telephone/face to face, correspondence) in a competent and professional manner, maintaining a professional image appropriate to the office manager role and creating a positive image of the organisation. Will respond to medical, police enquiries, and others as appropriate

Maintain and develop own professional competence and seek to extend the scope of personal knowledge and skills within the role

Communicates all relevant information to the multidisciplinary team, both internally and external organisations as required.

Ensures environment safe, well equipped and compliant with standards for UKAS accreditation

Maintain accurate and complete records of all care activities, in a timely manner, adhering to local and professional standards for documentation

Promote equality in care and practice by recognising, respecting and meeting the needs and choices of individuals accessing the SAFE Centre

Ensure rota is maintained and distributed to the relevant organisations

Line management responsibility for the workforce

Financial Management - Within specific area of responsibility ensure robust financial controls are in place, resources are effectively utilised and relevant financial targets are achieved

Ensure clinical governance and risk management processes within the service provided at Lancashire SAFE Centre is agreed through the relevant existing governance procedures and escalated as needed

Reporting to the matron for gynaecology and SAFE centre, and working closely with the clinical director the centre manager will be accountable for leading the team and the service operation at the Lancashire SAFE Centre. The post older will form part of a small team within the centre responsible for coordinating all aspects of the centre activity, including the UKAS accreditation process and the ongoing maintenance, once achieved.

The centre manager will lead in the recruitment and training of crisis workers and will line manager the substantive team members and on call crisis workers.

The centre manager will be required to support the matron and clinical director in attending external meetings in relation to police and NHS England commissioning as well as providing support to the clinical director to produce the monthly on call rota for the Centre as well as support in data entry, data analysis and report writing.

The centre manager will also be required to train to hold the role of crisis worker, supporting any cases during the core hours of the service where there may be rota gaps, non-recent cases and also the monthly GUM clinic.

Person Specification

Qualifications and Education

Essential

• Educated to degree level or has substantial demonstrable experience
• Leadership & Management qualification or completion of development programme relevant to role.

Desirable

• Registered Nurse, Midwife or Allied Health Professional
• NMC / HCPC Registration
• Project management qualification
• Teaching qualification / mentorship qualification
• Level 3 ILM (Institute of leadership and management) or equivalent

Knowledge & Experience

Essential

• Knowledge of clinical governance and safeguarding and the relevance of these to practice
• Awareness of the Forensic Regulator guidelines and how they fit into SARCs
• Previous experience of working in an NHS organisation
• Knowledge of the appraisal and development process
• Line management experience / experience of leading a team
• Knowledge of relevant policies and procedures

Desirable

• Previous experience of working with victims of sexual assault
• Project development or quality improvement experience
• Experience of clinical work in a healthcare setting
• Experience of managing a clinical area
• Experience of working at band 7 level
• Experience of budgetary management

Skills & Abilities

Essential

• Excellent communication skills, both written and verbal
• Able to obtain and evaluate information to aid decision making
• Ability to work on own initiative, with the minimum of supervision, planning and organising work to meet deadlines.
• Able to work well as part of a multi- disciplinary team to promote, implement and deliver quality care
• Lead others in change management
• IT Skills

Desirable

• Experience of mentorship or coaching of others

Qualifications and Education

Essential

• Educated to degree level or has substantial demonstrable experience
• Leadership & Management qualification or completion of development programme relevant to role.

Desirable

• Registered Nurse, Midwife or Allied Health Professional
• NMC / HCPC Registration
• Project management qualification
• Teaching qualification / mentorship qualification
• Level 3 ILM (Institute of leadership and management) or equivalent

Knowledge & Experience

Essential

• Knowledge of clinical governance and safeguarding and the relevance of these to practice
• Awareness of the Forensic Regulator guidelines and how they fit into SARCs
• Previous experience of working in an NHS organisation
• Knowledge of the appraisal and development process
• Line management experience / experience of leading a team
• Knowledge of relevant policies and procedures

Desirable

• Previous experience of working with victims of sexual assault
• Project development or quality improvement experience
• Experience of clinical work in a healthcare setting
• Experience of managing a clinical area
• Experience of working at band 7 level
• Experience of budgetary management

Skills & Abilities

Essential

• Excellent communication skills, both written and verbal
• Able to obtain and evaluate information to aid decision making
• Ability to work on own initiative, with the minimum of supervision, planning and organising work to meet deadlines.
• Able to work well as part of a multi- disciplinary team to promote, implement and deliver quality care
• Lead others in change management
• IT Skills

Desirable

• Experience of mentorship or coaching of others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Lancashire Teaching Hospitals NHS Foundation Trust

Address

Royal Preston Hospital

Sharoe Green Lane

Preston

PR2 9HT

Employer's website

https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)