• Job Description

  Req#: 1056287

  Last Mile Manager
  £37,000 - £42,000 plus great benefits (Work Level 6A)
  Manchester city centre, in this role you’ll work in a hybrid way, splitting your time between home and coming into the office at least twice a week and occasionally being on call over the weekend (find out more about our hybrid working policy at jobs.coop.co.uk/hybrid-working-policy).

  We’re looking for a Last Mile Manager to join us and help lead the way in modernising and shaping the future of the way our customers shop at the Co-op. We need to continue to use technology to improve and innovate operations and make Co-op an even better place for our customers to shop. And this is where you’d come in.

  If you have the online grocery experience, process/project skills and great people skills that we’re after, then we can offer you the chance to make a real difference with a business that puts people at the heart of its strategy.

  What you’ll do

  • Manage the relationship with our 3rd Party carriers who support the last mile operation for our shop.coop platform
  • Ensure we work collaboratively to grow our QCommerce business
  • Set up trials and manage them through to delivery to understand what processes are working well and what improvements need to be made
  • Make sure the correct internal and external partners are engaged
  • Create and present proposals for future activity
  • Chair meetings with internal partners to ensure continuous improvement across the operation based on feedback from our Co-op customers
  • Go out into the field and visit stores
  • Connect with third party suppliers to understand what new and exciting tech is emerging in the market, and how we can integrate this into our business

  This role will suit people who have

  • Online grocery experience and a passion for QCommerce
  • Good project management skills and the ability to report on projects and feedback into the business
  • Ability to build strong relationships with a variety of internal and external partners
  • Excellent verbal and written communication skills with the ability to confidently make decisions and influence others
  • Good IT skills, with the ability to use Microsoft Excel: Including VLOOKUPs, pivot & formulas to present data in a legible format

  Why Co-op?

  If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

  • An annual bonus (based on personal and business performance)
  • 28 days holiday (rising to 32 with service) plus bank holidays
  • A pension with up to 10% employer contributions
  • Private healthcare
  • Access to a subsidised onsite gym (at our Manchester HQ)
  • Coaching and training to support your career development
  • Wagestream app – giving you access to a percentage of your pay as you earn

  Building a diverse environment

  We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

  We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

  If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

  You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

  You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing

  Please note that we may close applications for this role early.

  As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.

• About the company

  Co-op food, grocery delivery, insurance, funeralcare, legal advice and membership.

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