Employer Industry: Government Agency

Why Consider this Job Opportunity:
- Salary up to $76,188.00 Annually
- Opportunity for career advancement and growth within the organization
- Telework flexibility with occasional in-office meetings or events
- Supportive work environment promoting work-life balance
- Opportunity to make a positive impact on customers and stakeholders

What to Expect (Job Responsibilities):
- Provide guidance to LCD Benefit Specialists on complex cases
- Respond to escalated phone calls from customers
- Review and resolve complaints in a timely and professional manner
- Ensure clients receive appropriate assistance with program benefits
- Determine and implement resolutions for complex customer issues

What is Required (Qualifications):
- Minimum 6 years of experience in relevant professional services
- Experience as a Benefit Specialist 2 or Leave & Care Specialist 1
- Demonstrated experience handling escalated customer service cases
- Expert knowledge of Paid Family and Medical Leave laws and regulations
- Ability to effectively de-escalate and resolve complex issues

How to Stand Out (Preferred Qualifications):
- Completion of ES BS 2 In Training Plan
- Knowledge of WA Cares program rules
- Familiarity with employer Reporting requirements for Leave and Care Programs
- Strong ability to de-escalate and resolve complex issues

#GovernmentJobs #CustomerSupport #CareerGrowth #TeleworkOpportunity #ProfessionalDevelopment

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