Raya
Lead Community Manager, Trust & Safety
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Job Description
- Req#: f2730914-ca7b-4821-8f33-dd6484415104
Employer Industry: Online Community and Social Networking
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work in a dynamic environment focused on community safety and support
- Chance to make a positive impact on user experience and community well-being
- Collaborative team culture with a focus on continuous improvement
- Involvement in shaping safety policies and practices in a rapidly evolving industry
What to Expect (Job Responsibilities):
- Serve as the primary escalation point for all Trust & Safety incidents within the community
- Draft T&S communications, ensuring timely and brand-consistent responses
- Oversee the lifecycle of reports, ensuring they are handled discreetly and in alignment with brand values
- Develop and maintain safety policies, playbooks, and documentation across various platforms
- Monitor incoming reports and moderation efforts to maintain a safe community experience
What is Required (Qualifications):
- 5+ years of experience in Trust & Safety, moderation, or a closely related field
- Exceptional written and verbal communication skills, emphasizing empathy and discretion
- Strong analytical skills, with experience in data analysis to identify trends and risks
- Proven ability to draft and enforce Trust & Safety policies and training programs
- Experience working independently and collaboratively across regions and time zones
How to Stand Out (Preferred Qualifications):
- Demonstrated ability to think broadly and provide balanced recommendations on operations and strategy
- Calm and professional approach to handling sensitive or high-stakes safety issues
#TrustAndSafety #CommunitySupport #CareerOpportunity #PolicyDevelopment #DataAnalysis
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Raya is a private, membership based community for people all over the world to connect and collaborate.
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