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Lead Conversational AI Specialist
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Job Description
- Req#: R30810
Employer Industry: Digital Banking and Payments
Why Consider this Job Opportunity:
- Competitive base pay ranging from $75,500.00 to $127,900.00
- Additional incentives provided as part of a market competitive total compensation package
- Opportunity to work for one of the world's leading digital banking and payments companies
- Collaborative culture that values growth, making a difference, and diversity
- Chance to design and implement best-in-class customer experiences
- Opportunity to influence domain and tooling strategy in emerging conversational AI and natural language capabilities
What to Expect (Job Responsibilities):
- Design, instruct, and apply NLU & AI training frameworks to bot deployments
- Partner with conversational AI team to achieve best-in-class customer experience and reduce phone call breaks
- Train, test, and tune full conversation lifecycle including model validation
- Document conversational design, dialog flows, wireframes, and templates
- Evaluate emerging conversational AI and natural language capabilities to influence strategy
- Compose dialog and related copy for conversational experiences
What is Required (Qualifications):
- Bachelor's degree
- 4+ years of experience in Business Technology, Information Systems, Business Administration, Graphic Design, Customer Service, Leadership, Project Management, or related experience
- 4+ years of experience in Linguistics, Human Computer Interaction, Natural Language Processing and Understanding, Conversation Design
How to Stand Out (Preferred Qualifications):
- Bachelor's degree in information technology, Business, Graphic Design, or related
- 6+ years of experience in Business Technology, Information Systems, Business Administration, Graphic Design, Customer Service, Leadership, Project Management, or related experience
- 6+ years of experience in Linguistics, Human Computer Interaction, Natural Language Processing and Understanding, Conversation Design
- PMP, Product Owner, or related certification
#DigitalBanking #PaymentsIndustry #CustomerExperience #ConversationalAI #NaturalLanguageProcessing
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