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Lead, Customer Success - Strategy & Operations
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Job Description
- Req#: 6567583003
Employer Industry: Health Technology
Why consider this job opportunity:
- Salary up to $140,000
- Eligible for an annual performance-based bonus and equity grant
- Unlimited PTO and Universal Paid Family Leave
- Comprehensive medical, dental, and vision benefits
- Opportunities for career development, including training and an internal mobility program
- A collaborative and inclusive work environment with a focus on diversity
What to Expect (Job Responsibilities):
- Define and drive the overarching Customer Success strategy for a portfolio of key accounts
- Proactively assess and elevate customer health, diagnosing barriers to success and implementing data-driven strategies
- Lead cross-functional initiatives that impact customer outcomes and drive value realization
- Partner with the Growth team to develop renewal strategies and identify upsell opportunities
- Cultivate strategic relationships with client stakeholders, including C-suite executives
What is Required (Qualifications):
- At least 4 years of relevant experience in management consulting, customer success, account management, or similar roles in health tech or value-based care
- Prior experience in healthcare is required
- Strong analytical skills and attention to detail
- Exceptional communication skills with the ability to articulate problems and solutions
- Experience in prioritization and project management
How to Stand Out (Preferred Qualifications):
- Familiarity with value-based care principles
- Experience managing complex client relationships with a focus on data-driven outcomes
- Ability to navigate internal and external complexities effectively
#HealthTech #CustomerSuccess #ValueBasedCare #CareerGrowth #DiversityInTech
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