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Lead, Customer Success - Strategy & Operations
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Job Description
- Req#: 7000416003
Employer Industry: Health Technology
Why consider this job opportunity:
- Salary up to $140,000
- Eligible for an annual performance-based bonus and equity grant
- Flexible PTO and Universal Paid Family Leave
- Comprehensive medical, dental, and vision benefits
- Opportunities for career development, including training and an internal mobility program
- A supportive work environment with a focus on diversity and inclusion
What to Expect (Job Responsibilities):
- Develop and implement Customer Success strategies for a portfolio of key accounts
- Analyze customer health and identify opportunities for maximizing value and retention
- Lead cross-functional initiatives to improve customer outcomes and drive value realization
- Collaborate with the Growth team on renewal strategies and upsell opportunities
- Build and maintain strategic relationships with client stakeholders, including C-suite executives
What is Required (Qualifications):
- Minimum of 4 years of relevant experience in management consulting, customer success, account management, or similar roles in health tech or value-based care
- Prior experience in the healthcare industry is required
- Strong analytical skills and attention to detail
- Proven ability in customer management and relationship building
- Exceptional communication skills with the ability to articulate problems and solutions
How to Stand Out (Preferred Qualifications):
- Experience in navigating complex healthcare problems and developing strategic solutions
- Familiarity with data analysis techniques to inform customer success strategies
- A strong interest in value-based care and willingness to learn
- Proven project management skills and ability to prioritize effectively
- Experience working in fast-paced environments with a focus on client satisfaction
#HealthTech #CustomerSuccess #CareerGrowth #DiversityAndInclusion #HealthcareInnovation
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