• Job Description

  Req#: R0276159

  Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
  
  Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

  Position Summary

  As the Lead Director of Employee Relations (ER) Investigations, you are responsible for leading a team of ER investigators, focusing on conducting thorough and impartial investigations into employee complaints, conflicts, and concerns. This role is essential is ensuring a fair, respectful, and legally compliant workplace environment.

  As directed by the Executive Director of the Colleague Relations Investigator Team, the Lead Director will work closely with HR leadership, Compliance, legal counsel, and management to address and resolve complex employee relations issues, promote positive employee relations, and foster a culture of integrity and respect.

  This role also has responsibility to give recommendations on keeping applicable CVS policies up to date, compliant, maintained, and appropriate for the achievement of business needs and CVS culture.

  You will accomplish this by:

  • Leadership and Strategy

    • Deliver strategic direction for employee relations investigations and provide expert advice and guidance on employee relations matters to HR and management teams.

    • Lead a team of employee relations investigators, providing guidance, mentorship, and professional development.

    • Collaborate with HR, management, and functional partners (i.e., Legal, Compliance, Corporate Security, Asset Protection, etc.). to align employee relations strategies with organizational goals.

  • Investigations Management

    • Oversee the timely and effective resolution of workplace investigations.

    • As needed, conduct and/or supervise comprehensive investigations into employee complaints of harassment, discrimination, retaliation and other workplace issues; present findings and recommendations to senior leadership and other stakeholders.

    • Conduct case reviews to ensure thorough documentation of investigations and compliance with legal and regulatory requirements.

  • Reporting and Analysis

    • Review reports on investigation findings, trends, and recommendation

    • Analyze data to identify patterns and areas of improvement

  • Training and Development

    • As needed, assist with delivering training on employee relations, conflict resolution, and related topics.

    • Promote awareness and understanding of employee relations policies and procedures throughout the organization.

  
  
  Required Qualifications

  • Minimum of 10 years of experience in employee relations, with at least 5 years in a people leadership role.

  • At least 7 years’ experience conducting and managing employee relations investigations.

  • At least 3 years’ knowledge of employment laws and regulations.

  • At least 2 years’ experience in the use of investigations case management systems and applications (e.g., Salesforce, Navex, HR Acuity, ServiceNow, etc.)

  
  
  Preferred Qualifications

  • Strong analytical, problem-solving, and decision-making skills

  • Excellent interpersonal and communication skills

  • Ability to handle sensitive and confidential information with integrity

  • Strong organizational and project management skills

  • Certification in HR (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR)

  • Master’s degree or Juris Doctor preferred

  
  
  Education

  Bachelor’s degree in Human Resources, Business Administration, or related field required; equivalent work experience may substitute

  Pay Range

  The typical pay range for this role is:

  $100,000.00 - $231,500.00

  
  This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
  
  In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
  
  For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

  We anticipate the application window for this opening will close on: 08/30/2024

  Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

• About the company

  At CVS Health, we share a clear purpose: helping people on their path to better health. Through our health services, plans and community pharmacists, we’re pioneering a bold new approach to total health. Making quality care more affordable, accessible, simple and seamless, to not only help people get well, but help them stay well in body, mind and spirit.

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