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Lead Member Specialist - Support Center - Central PA - Remote
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Job Description
- Req#: 1773
Employer Industry: Automotive and Travel Services
Why consider this job opportunity:
- Generous, front-loaded Paid Time Off (PTO), allowing immediate time off over the holidays.
- Medical, Dental, and Vision benefits, along with a Health Savings Account (with employer contribution).
- 401(k) plan with up to 6% company matching; fully vested upon first contribution.
- Earn up to 3 extra PTO days a year for community volunteering and attending AAA Cares events.
- Remote work flexibility with the requirement of occasional in-office meetings in Harrisburg, Pennsylvania.
- Free AAA Premier Membership and discounts on travel and other services.
What to Expect (Job Responsibilities):
- Lead and mentor the team, demonstrating the "one-call resolution" philosophy while training new employees.
- Respond to and resolve escalated customer concerns, ensuring an improved member experience.
- Dispatch service requests and prioritize them based on safety, expedience, and other criteria.
- Monitor daily activity using the business management systems and ensure proper documentation.
- Handle roadside assistance requests with empathy and urgency, along with membership and travel service inquiries.
What is Required (Qualifications):
- High school diploma or equivalent.
- Previous customer service, call center/dispatch, and supervisory experience preferred.
- Superior active listening skills and the ability to interpret verbal information accurately.
- Ability to adapt quickly to changes in a fast-paced work environment.
- Technical aptitude with the ability to utilize multiple computer systems simultaneously.
How to Stand Out (Preferred Qualifications):
- Experience in a supervisory role within a customer service or call center environment.
- Familiarity with roadside assistance and travel agency services.
- Strong organizational skills and attention to detail.
- Ability to communicate effectively across various channels, including phone, email, and chat.
- Commitment to community service and volunteerism.
#AutomotiveServices #CustomerSupport #RemoteWork #EmployeeBenefits #VolunteerOpportunities
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