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Job Description
- Req#: LEARN001928
Employer Industry: Customer Support and Outsourcing
Why consider this job opportunity:
- Opportunity for career advancement and growth within a purpose-driven organization
- Excellent benefits package, including comprehensive insurance and a 401(k) match
- Flexible vacation plan to ensure work-life balance
- Supportive and collaborative work environment that values innovation and results
- Chance to make a significant impact on the training and performance of independent agents
What to Expect (Job Responsibilities):
- Design and develop high-quality instructional content using various technologies and media
- Collaborate with internal team members, client partners, and subject matter experts to create effective training materials
- Analyze agent performance data and feedback to identify trends and improve learning materials
- Lead cross-functional meetings to problem-solve and make data-based decisions
- Develop engaging training programs that prepare agents for various verticals and ensure they can successfully handle calls
What is Required (Qualifications):
- Bachelor's Degree in Education, Instructional Design, Media, or a relevant program or certificate
- Minimum 3 years of experience in designing training curricula or in a related field
- Proficiency in industry-standard eLearning authoring tools (e.g., Articulate Rise, Storyline, Camtasia)
- Strong organizational skills with the ability to prioritize and manage multiple tasks effectively
- Ability to create and meet deadlines in a fast-paced, dynamic environment
How to Stand Out (Preferred Qualifications):
- A strong portfolio showcasing a variety of development strategies and techniques
- Experience in designing interactive simulations of client systems using eLearning software
- Passion for continuous learning and collaboration in the Instructional Design field
- Ability to lead and participate in virtual meetings in a distraction-free environment
#CustomerSupport #InstructionalDesign #CareerOpportunity #EmployeeBenefits #TrainingDevelopment
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Liveops is a cloud call center company based in Scottsdale, Arizona.
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