• Job Description

  Req#: 383982

  About Foundever™
  

  Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

  C ome and work with us.
  

  As a Learning and Development Specialist, your daily responsibilities will include:

  • Design, develop, and facilitate internal L&D programs/solutions that align with company objectives, culture, and digital strategy, applying adult learning theories and instructional methodology (e.g. Leadership Skills for Team Managers or Quality Analysts, Train the Trainer).
  • Performing Training Needs Analysis to identify and recommend innovative learning programs for both individuals and the organization.
  • Partnering with different functional areas and subject matter experts to understand ongoing business requirements and manage, develop, and deliver training programs.
  • Design and facilitate training using a face-to-face, digital, or blended approach for workshops and the LMS platform.
  • Research opportunities and methodologies for workplace training and development.
  • Measure the effectiveness of learning interventions and gather feedback for continuous improvement.
  • Effectively manage the pre- and post-learning and development cycle from end to end.
  • Develop or oversee the production of classroom handouts, instructional materials, aids, and manuals; Support in the development of new policies, procedures, and technology.
  • Role model a culture of learning and development by completing activities to support your own personal development plan.
  • Demonstrate and encourage creativity and innovation within Learning and Development.

  
  

  To succeed in the role, you will need to have:

  • Native speaking German and fluent English skills.
  • Experience in developing different types of training including e-learning, virtual live training, in-person training, and supporting training materials.
  • Be highly organized through planning workload and effectively managing your time.
  • Creative Thinker, Solutions and results focused.
  • Ability to identify needs, create and deliver engaging learning, evaluate the impact, and keep learning alive.
  • Share best practices and new ideas and drive consistency in learning and development.
  • Expertise in designing and delivering blended learning solutions.
  • Strong communication and very good listening skills.
  • Ability to organize, prioritize and multi-task.
  • Innovative and proactive approach to learning and development.
  • Ability to provide feedback in a positive, objective, and supportive manner.
  • Able to effectively use Microsoft applications (i.e.: Word, Excel, PowerPoint, Project, Outlook, etc.)
  • Ability to work with a variety of people from diverse backgrounds.
  • Ability to influence behavior.
  • Ability to adhere to all organizational policies and procedures.
  • Have at least 6 months working for Foundever.
  • Be able to work in a hybrid model.
  • Must hold EU citizenship or a valid work permit for Greece.
  • Be a local candidate or willing to relocate to historic Athens, Greece.

  
  Go further with Foundever™

  What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
  

  • Very competitive wages and stability
  • Fully paid training
  • Permanent contract
  • Private healthcare
  • Continuous learning/development opportunities
  • Competitive career opportunities
  • A safe, friendly, diverse, supporting and technological company
  • International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
  • EverBetter wellness program (Fitness room in our premises & Personal Trainer)

  
  Apply Today!

  At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.
  As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.
  We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.
  Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.
  

• About the company

  At Sitel Group, we redefine the way brands connect with their customers – one experience at a time. With our People First culture, we have a commitment to our associates to allow for tremendous growth across an exciting range or global opportunities, including working from home. In fact, around 93 percent of our non-agent positions are filled by internal talent today. We know our success is due to our diverse, talented and passionate people. Begin your journey today!

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