• Job Description

  Req#: 26011J
  Job Summary:
  
  Due to our success and increased business opportunities, we are looking for a Leave Administration Specialist to provide excellent customer service to employees with regards to all aspects of absence management. This position is a subject matter expert regarding all types of employee leaves of absence, including Short Term Disability, FMLA, Long Term Disability, Unpaid leaves, etc. The ideal candidate will demonstrate a high level of professionalism; possess the ability to work well in a fast-paced environment and the flexibility to easily adapt to
  
  changing priorities.
  • Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service
  • Responsible for utilizing the tools provided to maintain compliance with federal, state, local and union specific leave policies
  • Coach employees, managers and HR professionals on the appropriate web based processes, legal requirements and policy regarding leaves
  • Provide employees/managers with information and assistance regarding potential leaves
  • Produce and track all required documentation
  • Assess, adjudicate, and track all FMLA claims and available time
  • Coordinate leaves with Short Term Disability Vendor and Workers' Compensation Claims Teams to properly administer concurrent leaves
  • Update employee records in the HR/Payroll system as appropriate
  • Escalate issues to the proper management resource as appropriate
  • Maintain established performance goals and help ensure the organization is meeting performance targets and complying with service level agreements
  • Provide critical thinking regarding absence management processes. Identify trends and make recommendations for continuous process improvements to management
  • Consult with clients on best practices and policy reviews for compliance
  • Support new client onboarding process
  • Assist with client projects as needed
  
  #LI-SM3
  
  Requirements:
  • BILINGUAL REQUIRED - Spanish Speaking
  • A Bachelor's Degree is required
  • Four or more years of professional experience in absence management is preferred; Customer Service experience is preferred
  • Knowledge of FMLA, State Leave regulations and requirements and ADA is required
  • Hands on experience with HR/Payroll systems is desired, along with experience using email and Microsoft Office suite
  • Must have a strong disposition toward customer service and proven aptitude for computer-based leave transaction processing
  • Legal right to work in the United States

• About the company

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