• Job Description

  Req#: 5408658
  Salary: $43,836.00 - $58,392.00 Annually
  Location : Thurston County - Olympia, WA
  Job Type: Full Time - Permanent
  Remote Employment: Flexible/Hybrid
  Job Number: 2026-July
  Department: Board of Industrial Insurance Appeals
  Division: Administrative Services
  Opening Date: 07/16/2026
  Closing Date: 7/22/2026 11:59 PM Pacific
  
  Description
  The Board of Industrial Insurance Appeals (BIIA) is offering a challenging and rewarding opportunity for the right individual to make a difference by serving the State of Washington. Our people are our most valuable resource: energetic, innovative thinkers who care equally about producing quality work and developing a culture that is great for all our employees.
  
  The BIIA is a medium-sized state agency under the administration of three full-time Board Members. It is independent from the Department of Labor and Industries (L&I). The BIIA hears appeals from decisions made by L&I in several areas. The three principal types of appeals are:
  
  • Industrial insurance (workers' compensation).
  • Safety citations under the Washington Industrial Safety and Health Act (WISHA).
  • Employer Premiums (Tax Assessment and Classification).
  
  The BIIA is a great place to work! You can read employee testimonials on our website at
  Duties
  Duties include, but are not limited to:
  
  • Independently processing incoming electronic documents; opening and reviewing incoming documents from the electronic portal for legal significance and routing to the appropriate docket file and recipient.
  • Independently processing incoming and outgoing agency faxes.
  • Receiving all mail. Date-stamping documents and scanning mail for processing through the portal if necessary.
  • Assist in reviewing and processing documents for public disclosure requests. This includes reviewing documents to identify responsive records; unbinding, collating, and preparing documents for scanning or digital reproduction; scanning and converting paper records into digital files; reassembling and rebinding documents in their original order and condition after scanning; and reporting issues such as missing or damaged documents.
  
  Qualifications
  
  MINIMUM QUALIFICATIONS
  Option 1: High School graduation or GED and two (2) years of clerical or administrative experience.
  
  Option 2: High School graduation or GED and one (1) year of legal office experience.
  
  Option 3: An AA degree or higher and one (1) year of clerical or administrative experience.
  JOB-SPECIFIC COMPETENCIES
  
  • Ability to operate standard office equipment, including scanners, copiers, and computers.
  • Strong verbal and written communication skills.
  • Exceptional keyboarding skills.
  • Ability to perform research.
  • Ability to assist customers regarding inquiries, complaints, or problems.
  • Ability to multitask, prioritize workload, and effectively manage time.
  • Ability to lift boxes and push a cart that may become heavy and cumbersome
  
  DESIRED COMPETENCIES
  
  • Detail-oriented, efficient, and organized.
  • General office experience.
  
  CORE COMPETENCIES
  
  • Customer Focus - Builds and maintains internal and external customer satisfaction with the services offered by the organization.
  • Relationship Building - Builds constructive working relationships characterized by a high level of teamwork, cooperation and mutual regard.
  • Ethics and Integrity - Earns trust, respect, and confidence of coworkers and customers through honesty, candor, and professionalism in all interactions.
  • Adaptability to Changing Needs/Flexibility - Embraces changing business needs and adapts approach, goals, and methods to achieve success.
  • Accountability - Takes responsibility for own actions and can be relied upon to achieve excellent results with little oversight.
  • Effective Respectful Communications - In a respectful manner, conveys clear messages that are effective in communicating information and ideas with others.
  • Safety Focus - Adhere to all workplace safety laws, regulations, standards, and practices.
  
  STATEWIDE EQUITY COMPETENCIES
  
  
  • The ability to take action to learn and grow - Takes responsibility for knowing their own strengths and weaknesses, and uses their learning to make government programs and processes more efficient and effective to serve all in Washington.
  • The ability to take action to meet the needs of others - Flexible, adaptable, customer-service focused, and willing and able to empathetically respond to the unique needs of the people they work with and serve.
  
  Supplemental Information
  BENEFITSThis position includes medical, dental, life insurance, long-term disability, retirement, deferred compensation, flexible spending account, dependent care assistance, paid time off (sick leave, vacation leave, personal holiday, personal leave day), 11 paid holidays, and an Employee Assistance Program. Tuition Reimbursement is available for eligible employees subject to guidelines and funding. You can find more information about benefits at .
  
  NOTES
  
  • Duty Station: The official duty station is the Olympia office, with a possibility of remote work on a limited basis.
  • Work Schedule: 8:00am to 5:00pm, Monday through Friday.
  • This position is included in the bargaining unit represented by the Washington Federation of State Employees.
  • This recruitment may be used to fill any additional vacancies that occur within 60 days of this position being filled.
  APPLICATION PROCESS : To be considered for this position, you must submit the following with your online application:
  
  • A cover letter addressing the qualifications for this position.
  • A current resume
  • A list of at least three professional references
  
  The cover letter and resume must be included using the Add Attachment(s) field (please do not use the text resume within the online application). **If you do not include all of the required information by the closing date, your application will not be considered.** If you need assistance, please contact the BIIA Human Resources Office (360) 753-9639.
  The Board of Industrial Insurance Appeals is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam-era veterans, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application process or this announcement in an alternative format may contact the Human Resources Office at 360-753-9639 or HROffice@biia.wa.gov.
  More than Just a Paycheck!
  Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
  
  We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
  
  Read about our benefits:
  The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
  
  Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
  
  Insurance Benefits
  Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
  
  Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
  
  To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
  
  Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
  
  Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
  
  The Washington State Employee Assistance Program promotes the health and well-being of employees.
  
  Retirement and Deferred Compensation
  State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
  
  Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
  
  Social Security
  All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
  
  Public Service Loan Forgiveness
  If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
  
  Holidays
  Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
  
  Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
  
  Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
  
  Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
  
  Sick Leave
  Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
  
  Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
  
  Vacation (Annual Leave)
  Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
  
  Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
  
  Pay status includes hours worked, time on paid leave and paid holiday.
  
  As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
  
  Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
  
  Military Leave
  Washington State supports members of the armed forces with 21 days paid military leave per year.
  
  Bereavement Leave
  Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
  
  Additional Leave
  Leave Sharing
  
  Family and Medical Leave Act (FMLA)
  Leave Without Pay
  
  Please visit the State HR Website for more detailed information regarding benefits.
  
  Updated 01-07-2026
  01
  
  Which of the following best describes your education and/or experience?
  • High school diploma or GED and two (2) years of clerical or administrative experience.
  • High school or GED and one (1) year of experience in a legal office.
  • An AA degree or higher and one (1) year of clerical or administrative experience.
  • I have none of the above.
  
  02
  
  How many months of clerical or administrative experience do you have?
  • Less than 24 months
  • 24 - 35 months
  • 36 - 47 months
  • 48 or more months
  
  03
  
  How many months of experience do you have working in a legal office (i.e., law firm)?
  • Less than 24 months
  • 24 - 35 months
  • 36 - 47 months
  • 48 or more months
  
  04
  
  How many months of experience do you have working in an environment where you independently prioritized and managed your workload?
  • Less than 24 months
  • 24 - 35 months
  • 36 - 47 months
  • 48 or more months
  
  05
  
  Which one of the following best describes your highest level of Microsoft Outlook skills?
  • I do not have enough skills to meet the definition of the Basic level below.
  • BASIC: Compose email messages; send and respond to messages; organize email into folders; create contact information; schedule appointments; schedule meetings, manage tasks and notes.
  • INTERMEDIATE: Set calendar options; sort, find and filter messages; create distribution lists; share and delegate folder access; customize toolbar, menu bar, quick access tool bar and the To-DO bar; customize message options; use the journal entry to track and record; assign, reply and track tasks; create public folders and send and post information.
  
  06
  
  Which one of the following best describes your highest level of Microsoft Word skills?
  • I do not have enough skills to meet the definition of the Basic level below.
  • BASIC: Create, save, preview and print a basic document; edit selected text; change font appearance; highlight text; format paragraphs with tabs, borders, shading and styles; page setup, use auto correct.
  • INTERMEDIATE: Insert graphic objects and visual effects to a document; add tables to a document or convert tables to text; add watermarks, borders, headers and footers; use the word look up (thesaurus, dictionary); customize tables and charts; modify pictures in document; create customized graphic elements; use templates.
  
  07
  
  How many months of experience do you have using a computer database (entering information, searching for information, uploading documents, etc.)?
  • Less than 12 months
  • 12 - 23 months
  • 24 - 35 months
  • 36 or more months
  
  08
  
  Were you referred by a current or former BIIA employee? If yes, please list the name of the person who referred you.
  09
  
  Have you attached a cover letter, resume, and list of at least three PROFESSIONAL references?
  • Yes
  • No
  
  Required Question

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