Employer Industry: IT Services

Why Consider this Job Opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive salary up to $60,000
- Generous benefits package including 401K with 4% company match
- Paid Time Off for work-life balance
- Health, Dental, Vision, and Life Insurance coverage
- Continuous learning and professional development opportunities

What to Expect (Job Responsibilities):
- Provide first-level client support via phone, email, and remote assistance tools for hardware, software, and network-related issues
- Diagnose and resolve technical issues related to Microsoft 365 applications
- Install, configure, and maintain desktop hardware and software systems for clients
- Collaborate with IT team members to resolve complex technical issues
- Monitor and maintain client systems to ensure security and performance

What is Required (Qualifications):
- Passion for technology
- Associate's degree in a computer-related field or equivalent work experience
- Basic understanding of Microsoft 365 applications
- Experience with Windows operating systems and hardware support
- Experience working in a Managed Service Provider environment

How to Stand Out (Preferred Qualifications):
- Microsoft certification (e.g., Microsoft 365 Fundamentals)
- Experience with Microsoft Intune MDM and Conditional Access
- Knowledge of Microsoft Powershell Scripting
- Knowledge of networking principles and protocols
- Familiarity with professional services automation (PSA) and RMM platforms

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