• Job Description

  Req#: 4709771
  Applications Accepted From: All Persons Interested
  PN# 35428
  Division: Customer Experience
  Reporting Location: Central Library
  Workdays & Hours: Monday – Sunday 8:00 AM – 8:00 PM* *Subject to Change
  
  Description of Duties/Essential Functions
  Public libraries are trusted community and cultural centers that serve a highly diverse populace. At Houston Public Library, we understand that diversity in experiences, perspectives, knowledge, and ideas fuels creativity, broadens knowledge, and helps drive success. The Senior Manager of Neighborhood Libraries directly supervises, coaches, mentors and manages location managers within an area and oversees the performance and development of the area teams. The selected candidate will assist with special projects and initiatives for Neighborhood Libraries. The selected candidate will also be required to travel to various City of Houston locations. Successful candidates will work closely with the community to build on the existing partnerships, communicate effectively, provide exceptional customer service, and enjoy working emerging technologies, be at ease multitasking in a fast-paced public service setting and enjoy interacting with people of all ages from diverse backgrounds
  
  The essential duties and functions of the position include but are not limited to the following:
  • Providing direction, support, and evaluation of operations to neighborhood libraries within a region to promote continuous improvement of and consistency of service between locations.
  • Directly supervising, coaching, and mentoring up to 12 managers and approximately 100 indirect library employees.
  • Guiding location Managers through complex procedural and administrative issues to improve library services.
  • Conducting ongoing and regular site visits to library locations to observe, visit with management, and build relationships with staff.
  • Working closely with the community to ensure that operations match community needs and resolving complex customer issues.
  • Participating in systemwide projects and initiatives which includes preparing and presenting reports and other data to stakeholders.
  • Setting priorities for locations, ensuring that systemwide goals are met, and reviewing established policies and procedures.
  • Working closely other HPL divisions to enhance the service priorities and goals for the Library and City.
  • Setting agendas and leading meetings with team members.
  • Serving as systemwide on-call manager on a rotating basis, during evenings and weekends.
  • Investigating and resolving customer complaints.
  • Representing the Library in the community during and after hours.
  • Other duties as assigned.
  
  
  WORKING CONDITIONS
  Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing.
  EDUCATIONAL REQUIREMENTS
  Requires application of advanced principles, techniques and theory in a professional discipline or a thorough general business management knowledge. Knowledge of this level is typically obtained through a Master's degree or equivalent formal training in a recognized field of specialization that is directly related to the type of work being performed.
  
  EXPERIENCE REQUIREMENTS
  Four (4) years of experience as a librarian are required, including two (2) with management responsibility.
  
  
  
  LICENSE REQUIREMENTS
  A valid Texas driver's license and compliance with the City of Houston's policy on driving (AP 2-2).
  • Experience in a leadership capacity at a large urban library
  • Excellent interpersonal, communication and organizational skills with exceptional attention to details
  • Effective collaboration and interpersonal skills
  • Knowledge of equity, diversity, and inclusion principles and practices in libraries and the ability to work effectively with people of diverse backgrounds
  • Ability to manage and execute multiple tasks/projects
  • Ability to work independently to complete tasks/projects
  • Ability to analyze and evaluate major programs, policies, procedures, services, and facilities to develop recommendations
  • Possess strong project management skills
  • Knowledge of city policies and procedures
  • Strong supervisory skills
  • Possess up to date and proficient knowledge of Office 365 (Excel, PowerPoint, SharePoint, and Word) and Sirsi Symphony.
  • Take initiative to creatively solve problems and possess sound decision-making skills.
  • Provide exceptional internal and external customer service.
  • Communicate effectively orally and in writing
  • Bilingual skills are a plus
  **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
  
  ELECTION / SKILLS TESTS REQUIRED : None
  None. However, the Department may administer a skills assessment test.
  
  SAFETY IMPACT POSITION : Yes
  If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
  
  S ALARY INFORMATION
  Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
  
  PAY GRADE: 27
  
  APPLICATION PROCEDURES
  Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
  
  To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-395-8357.
  
  If you need special services or accommodations, 832-395-8357 (TTY 7-1-1).
  
  If you need login assistance or technical support call 855-524-5627.
  
  Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
  
  All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
  
  EOE - Equal Opportunity Employer
  The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

• About the company

  Houston (/ˈhjuːstən/ HEW-stən) is the most populous city in the US state of Texas, fourth-most populous city in the United States, most populous city in the Southern United States, as well as the sixth-most populous in North America, with a population ...

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