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Licensed Customer Service Representative
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Job Description
- Req#: JR100969
Employer Industry: Insurance and Home Services
Why consider this job opportunity:
- Pay range up to $26.92 hourly
- Comprehensive benefits package including medical, dental, and vision plans
- Opportunities for career advancement within a growing company
- Remote work flexibility, allowing you to work from anywhere in the United States
- Supportive wellness programs, including mental health resources and fitness discounts
- Positive company culture that values diversity and inclusion
What to Expect (Job Responsibilities):
- Answer incoming calls and respond to customer inquiries regarding policies and billing
- Process payments and mortgage verifications while adhering to assigned authority levels
- Research and respond to customer inquiries in a timely manner
- Manage a high volume of inbound and outbound calls, ensuring service levels are met
- Collaborate with team members and management to resolve customer service issues
What is Required (Qualifications):
- One or more active licenses in Property & Casualty
- Minimum of 2 years of customer service experience in a call center environment
- Strong attention to detail and decision-making skills
- High school diploma or general education degree (GED)
- 2+ years of experience in Property and Casualty Insurance or equivalent combination of education and experience
How to Stand Out (Preferred Qualifications):
- Experience with homeowners' insurance
- Bilingual in Spanish
- Proven ability to manage difficult or emotional customer situations
- Familiarity with insurance agency or direct carrier operations
- Self-motivated with a strong desire to succeed
#Insurance #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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