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Loyalty Advocate/Customer Success Manager, Loom
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Job Description
- Req#: 13451
Employer Industry: Video Communication Software
Why Consider this Job Opportunity:
- Base pay up to $140,400
- Potential for benefits, bonuses, commissions, and equity
- Opportunity for career advancement and growth within the organization
- Data-driven decision-making environment
- Collaborative team-oriented approach
- Fast-paced and innovative work setting
What to Expect (Job Responsibilities):
- Drive revenue retention, growth, and customer satisfaction metrics
- Lead renewal and growth conversations strategically
- Forge close alliances with customers to understand their goals
- Analyze data sets to influence strategic decision-making
- Advocate for customer interests and needs
What is Required (Qualifications):
- Demonstrated commercial acumen and achievement of Net Dollar Retention targets
- Proficiency in negotiation and closing deals
- Entrepreneurial mindset with ownership of portfolio growth
- Proactive approach to challenges and completion
- Consultative nature with a high degree of empathy
How to Stand Out (Preferred Qualifications):
- 5+ years of experience in customer-facing roles, particularly with SaaS
- Familiarity with Salesforce, Outreach, and marketing content generation
#VideoCommunication #CustomerSuccess #DataDriven #CareerGrowth #Innovation
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