• Job Description

  Req#: 3334910
  Job Type
  
  Full-time
  
  Description
  
  ABOUT US
  
  Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being 'Driven by Service' ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.
  
  ABOUT UNIWORLD
  
  At Uniworld Boutique River Cruises, we offer the world's finest luxury river cruise experiences. Through innovation, dedication, and an unwavering commitment to quality, we create unforgettable journeys for our guests.
  
  OUR VALUES
  
  • Driven by service
  • An inherent passion for travel
  • Commitment to our customers and to our people
  • Commitment to corporate social responsibility and our 5-year sustainability strategy
  
  
  POSITION SUMMARY
  
  We are seeking a dynamic sales professional to drive conversions and deliver exceptional service. This role requires building and nurturing strong relationships with travel partners, ensuring they feel confident in recommending and booking Uniworld experiences for their clients. Success in this position depends on the ability to identify sales opportunities, proactively guide partners through the booking process, and maximize revenue potential. A thorough understanding of all Uniworld products and policies is essential, along with the ability to effectively communicate this expertise over the phone.
  
  Requirements
  
  Key Responsibilities
  
  Luxury Sales
  • Provide information to travel agents to promote products and secure new reservations, matching the right product to the right customer.
  • Ensure accuracy in all aspects of each sales transaction; identify, research, and resolve customer satisfaction issues.
  • Leverage strong customer service and sales skills to maximize opportunities on each travel agent or customer contact.
  • Learn, improve, and utilize software applications to efficiently process sales transactions.
  • Maintain KPIs in a high-volume inbound call center.
  Customer Service
  • Manage incoming calls involving routine client pre-departure inquiries on existing reservations.
  • Troubleshoot, research, and respond to pre-departure inquiries from travel partners and guests.
  • Respond to client needs and requests in a timely manner (returning calls, answering emails, and following through on pending booking issues).
  • Develop, cultivate, and maintain positive relationships with travel partners.
  Experience
  
  • Minimum of 3 years' experience in the travel industry or a sales-focused call center role required.
  • Experience in luxury travel or luxury retail preferred.
  • Ability to handle some calls in Spanish is preferred.
  Competencies / Attributes
  
  • Creative, insightful, and innovative - able to understand the true needs behind customer inquiries.
  • Motivated to drive both individual and team sales.
  • Strong prioritization and decision-making skills in a fast-paced environment.
  • Excellent oral and written communication skills.
  • Open to coaching, training, and continuous development with Uniworld.
  Other Requirements
  
  • Availability to work standard hours on Pacific Time, including occasional weekends (1-2 Saturdays per month).
  • Access to high-speed, ethernet-connected internet.
  Salary Range
  
  • $18.00 per hour
  • Plus incentive for every passenger sold (paid biweekly)
  
  
  The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state, or local laws or ordinances.
  
  The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!
  
  Salary Description
  
  $18 / hour

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