• Job Description

  Req#: REQ324731

  Shaping the future of real estate for a better world!

  At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

  We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

  JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

  Our benefits are an excellent reason to come to JLL:

  • Employee assistance programme
  • Access to a range of well-being schemes and discounts
  • Guaranteed superannuation contributions
  • 12 weeks paid parental leave for Primary Carer after 12 months of service
  • Flexible Work Arrangements may be available.
  • Development Opportunities - Grow your career with us.

  About the opportunity:

  Our corporate solutions group is seeking a MAC Manager to join and help our team successfully manage the administration, planning and implementation of people and equipment relocations for our federal government client.

  Responsibilities:

  • Provide the client with a single point of contact for all move management activities.
  • Establish move project goals and objectives, altering where necessary to ensure the desired project result.
  • Prepare and maintain project status reports, schedules, and communications.
  • Collaborate with client contacts to ensure correct relocation data is provided.
  • Review and ensure the space provided is adequate for relocating staff requirements.
  • Lead and coordinate optional JLL MAC Coordinator(s) and MAC Assistant(s) to ensure smooth delivery of relocations.
  • Evaluate relocation process and stakeholders and move vendors to ensure optimum performance.
  • Manage relocation-related issues and be the escalation point for move vendors and key stakeholders.
  • Meetings: Attend meetings with line area or property teams to gain an understanding of an upcoming relocation or provide advice on relocation activities such as:
    • Pre-move submission) time frames, information required, budget, expectations, special requirements, possible risks/issues, responsibilities of line area, MAC Manager and/or other stakeholders (ICT, WHS, Property teams.).
    • (Upon quote approval) logistics of relocation, move instructions, stakeholder engagement, confirm engagement of other stakeholders’ engagement.
    • Complete a pre-move walk-through with the line area the day of relocation to ensure staff are prepared/packed for relocation, answer queries and address any issues if required.
    • Post-move/lessons learned meeting to ensure optimum process is in place for future relocations.

  Stakeholder management/communication: While the line area may still be required to engage some stakeholders (such as requesting office or tambour unit keys), the MAC Manager will engage and communicate with stakeholders to:

  • Ensure all stakeholders are advised of relocation date/time.
  • Coordinate removalist and ICT activities.
  • Provide relocation details to stakeholders including, but not limited to, security, WHS, mail room/records management etc. of staff movement and new locations.
  • For larger relocations organise and attend stakeholder meetings to discuss the move and its impacts, stakeholder requirements and roles, additional activities required etc.
  • Provide email advice to other line areas that an upcoming relocation may cause disruption to their staff in the surrounding areas.
  • Update regarding risks mitigated, issues encountered, and actions taken, lessons learned/process updates, project closure advice.

  Removalist management:

  • Assist with removalist queries/issues prior to the relocation.
  • Assist with rescheduling if required.
  • Assist with access issues or escort requirements.
  • Either be on call or onsite with removalist during relocation to troubleshoot and ensure quality service is provided.
  • Be onsite for post move walk through with removalist.
  • Finance Management:
  • Organise removalist quote and seek client approval.
  • Ensure relocation stays on budget, if additional charges are required provide justification and description of additional activities.
  • Submission of removalist invoice.

  Records Management and Process Documentation:

  • Ensure all move related documents are stored in JLL and/or the client's record management systems including Serraview.
  • Ensure work instructions provided to line areas/stakeholders are correct and up to date.
  • Update process documents post move to ensure optimum service provided for future relocations.

  What are we looking for:

  You'll need to be a dynamic individual with a flair for technology to pick up on utilising software to support your relocation solutions.

  • 1-3 years experience in people relocations, facility or project management, ideally in a corporate environment.
  • A background in project strategy and planning is desirable.
  • Be highly organised with strong interpersonal skills to communicate at an executive level.

  What you can expect from us:

  You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things, join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you

  As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

  We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

  Location:

  Hybrid –Canberra, ACT

  Job Tags:

  If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

  About JLL –

  For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 ® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com .

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  Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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  For additional details please see our career site pages for each country.

  For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

  Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

• About the company

  Jones Lang LaSalle Incorporated (JLL) is a global commercial real estate services company, founded in the United Kingdom with offices in 80 countries. The company also provides investment management services worldwide, including services to institutional and retail investors, and to high-net-worth individuals.

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