Company

Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Manager Alaska Lounge is responsible for executing on the strategy and daily operations for airport lounges at Alaska Airlines. As a people leader, this role leads and establishes priorities for the lounge team in assigned lounge location to provide Alaska Airlines guests a superior airport and travel experience.

Key Duties

• Leads and establishes priorities of the Alaska Lounge team.
• Executes on strategy for Alaska Airlines airport lounges within assigned lounge location.
• Contributes to the long-term strategy and planning for staffing, guest experience, partnerships, and initiatives for designated location.
• Responsible for the success of the daily lounge operation (e.g. staffing/schedules, outstanding operational or facilities issues, inventory control procedures, vendor management, etc.).
• Resolves complex, escalated guest complaints and provides appropriate feedback for operations issues.
• Manages local financial objectives, ensuring guidelines are met and expenses are within budget.
• Represents Lounge externally by volunteering at special events (e.g., room wine tastings and food shows).
• Provides input into the strategy for local key marketing initiatives to strengthen lounge loyalty and grow memberships.
• Plans special Lounge events for guests (e.g., coffee cuppings, beer and wine tastings, etc.).
• Liaises with other station leaders at airports within the designated region to cultivate partnerships and ensure superior customer service is provided to guests at all Alaska checkpoints throughout their airport experience.
• Develops people through effective performance management and ongoing feedback focusing on delegation, coaching, growing and developing the team for capacity and growth, managing performance of individuals in executing tasks, and time management.
• Oversees required training and conducts audits of all training records to ensure compliance with all company and regulatory policies and rules.
• Shapes the culture and work environment of the team through action, presence, and reinforcement of behaviors.

Job-Specific Experience, Education & Skills

Required

• 5 years of experience in customer/guest service, guest experience, hospitality, operations, loyalty marketing or related area.
• 2 years of leadership experience.
• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
• Experience scheduling shift work.
• Experience managing budget controls.
• Demonstrated customer service skills and familiarity with Alaska Airlines culture, policies, and practices.
• Effective communication skills (e.g., verbal, written, and listening).
• Demonstrated leader capability of motivating others and constructively resolving personnel problems.
• Detail-oriented and highly organized, with ability to multi-task and work independently with limited guidance in a fast-paced environment.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• Ability and willingness to work weekends, holidays, and various shifts, as well as be accessible 24/7 for after hour issues and emergencies as needed.
• Must have, or be able to obtain, a Washington State Food Handlers Certificate as well as the Washington State Mandatory Alcohol Server Training (MAST) permit.
• Must be able to lift up to 50 lbs. and be able to bend, walk and remain standing for extended periods of time.
• High school diploma or equivalent is required.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Previous airline experience.
• Knowledge of Lounge policies and procedures.
• Experience with IMAGE, SOLAR, PeopleSoft, Kronos, RosterApps, LoungeIn, Clover and My Account.

Airport SIDA Badge Requirements

Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Starting Rate

Salary Range

$86,400 -- $134,000 / year

Bonus

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status

Exempt

Employment Type

Full-Time

Regular/Temporary

Regular

Requisition Type

Management

Apply by 7:00 PM Pacific Time on

1/25/2024

Location

Seattle

Equal Employment Opportunity

We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.

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