Remote Jobs
Manager, Call Center
What's your preference?
Job Description
- Req#: c615ad9f904010020e87475602790000
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Base salary up to $87,480/year
- Opportunity for career advancement and growth within a fast-growing organization
- Supportive and collaborative work environment focused on transforming healthcare
- Comprehensive benefits program to meet your needs
- Chance to make a positive impact on the healthcare experience for physicians and patients
What to Expect (Job Responsibilities):
- Lead and manage daily operations of the Call Center, ensuring effective response to customer inquiries
- Direct, develop, and evaluate the activities of Call Center team members
- Collaborate across the organization to meet Key Performance objectives
- Implement Call Center initiatives and process improvements
- Monitor and analyze incoming customer inquiries to identify trends and opportunities for improvement
What is Required (Qualifications):
- Bachelor's degree
- Minimum of 5 years of Call Center experience in a health plan or related setting
- Minimum of 5 years of people leadership experience
- Deep knowledge of Call Center operations, including workforce management, IVR, call routing, and CRM
- Strong written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Experience in managing forecasting staffing based on historical team performance and call volume
- Independent decision-making skills and ability to take initiative to resolve issues
- Thorough knowledge of health plan products, terminology, enrollment, membership, and claims
#HealthcareServices #CallCenterManagement #LeadershipOpportunity #CareerGrowth #HealthcareInnovation
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.