• Job Description

  Req#: 4332001005

  Company Overview:

  Integrate’s journey began in 2010 amidst the burgeoning martech landscape. With a vision to seamlessly "integrate" the multitude of emerging data points, the company initially ventured as a Media enterprise. Pivoting to software development in 2014, the company’s strategic moves enabled the birth of a cross-channel demand management platform. Today, Integrate is a leading B2B marketing provider that offers:

  1. Integrate: Cross-channel demand management SaaS platform for enterprise demand and marketing operations teams. Integrate accelerates speed-to-business value through powerful integrations, delivers 100% marketable and compliant leads with trusted governance, and provides AI-powered insights to enhance and expedite smart decision-making.

  1. Pipeline360 : All-in-one integrated media solution for content syndication, account intelligence enhancement, and digital advertising to enable building marketing pipeline in a scalable, reliable, and predictable way.

  We have been recognized as a "Best Places to Work" every year since 2014 and have offices in Phoenix, AZ; Boulder, CO; London, UK; and now in Chennai, India! However, we are a remote-first type company where you will find Integrators across the globe!

  Our Mission:

  To connect everything - data, channels, tech, and team members - to create intelligent buyer and account journeys and deliver scale.

  Why us?

  Integrate is an organization of integrity, talent, passion, and vision. Our track record of growth, customer success, and an executive commitment to leading in product discovery, innovation, and user experience, has us positioned for revolutionary innovation in enterprise software and media.

  Integrate's Fast Facts:

  • Founded: 2010
  • Funding: $100m+ raised from leading MarTech investors, along with a partnership/acquisition by Audax Private Equity in December 2021
  • Customers: Enterprise and high-growth companies, including Salesforce, Microsoft, Oracle, Dell, Adobe, Akamai, VMware, RedHat, Pluralsight, Splunk, etc.
  • Global offices: Phoenix, Boulder, London, and Chennai India
  • Employees: ~400

  Title: Manager, Campaign QA

  Work timing: 8pm to 4am IST

  Remote

  What We Do: The Campaign Services team is at the heart of driving value for our customers. Our focus is to align with our customers to understand their marketing objectives and help them build programs that will deliver results. We partner with customers to launch strategies, provide readiness planning, media partner onboarding, media plans, assets, and timeline reviews. We provide campaign monitoring and optimization as well as reporting and guidance to ensure optimal execution and reporting.

  What You Do:

  We are seeking a highly detail-oriented and experienced Manager of Campaign QA to lead our Quality Assurance (QA) team within the Professional Service Operations department. In this critical role, you will be responsible for ensuring the accuracy, integrity, and excellence of our campaigns, which are pivotal to our clients' success. Your primary mission is to drive a culture of precision and quality, implement rigorous QA processes, and lead your team in providing invaluable QA reporting to support data-driven decision-making.

  Key Responsibilities:

  • QA Process Leadership: Take the helm of the QA team, setting and upholding high standards of attention to detail and quality assurance. Develop, implement, and continuously improve comprehensive QA processes and standards to ensure campaign accuracy and consistency.
  • Team Management: Manage and mentor the QA team, fostering a culture of excellence, continuous learning, and professional growth. Lead by example and provide guidance to ensure each team member excels in their role.
  • Campaign Auditing: Oversee the campaign auditing processes to meticulously identify discrepancies, errors, or issues in campaigns. Collaborate with cross-functional teams to address and resolve identified problems promptly.
  • Accuracy and Precision: Champion accuracy and precision as non-negotiable principles in campaign QA. Establish rigorous checks and balances to identify and rectify errors before campaigns go live.
  • Quality Reporting: Implement robust QA reporting mechanisms, delivering insights into campaign quality, trends, and areas for improvement. Leverage data to drive informed decision-making and optimize campaign performance.
  • Documentation: Maintain meticulous documentation of QA processes, audit findings, resolutions, and best practices. Create a knowledge repository to facilitate continuous improvement and learning.
  • Collaboration: Collaborate closely with Campaign Managers, Ad Operations, and other relevant teams to provide constructive feedback, guidance, and support in enhancing campaign quality. Foster a culture of open communication and cross-functional collaboration.
  • Process Improvement: Continuously identify opportunities for process improvements, implementing effective solutions to enhance campaign quality and operational efficiency.
  • Client Communication: Effectively communicate QA findings and insights to clients, providing transparency and building trust in our commitment to quality.

  Day-in-the-Life:

  As Manager, Campaign QA, your typical day may include the following:

  • Conducting 1:1 meeting with Campaign QA Specialists and other department leaders.
  • Reviewing and analyzing QA reports to identify trends and areas for improvement.
  • Collaborating with cross-functional teams to address QA-related issues and improvements.
  • Developing and implementing QA training programs to enhance team skills.
  • Participating in client meetings to discuss QA findings and build client trust.
  • Working with senior management to align QA processes with department and company-wide goals.
  • Ensuring your team's adherence to strict QA standards and SLAs.

  First Year in Role:

  • Month 3: Gain a comprehensive understanding of your QA team's needs and collaborate with leadership to establish growth plans for Campaign Management roles. Conduct regularly scheduled meetings with internal teams to track progress toward company goals. Complete an updated training plan for new hires. Map out plans for the next six months, specifically identifying individual growth plans for team members.
  • Month 6: Oversee 1:1 meetings. Implement process improvements related to campaign QA, auditing, and sales enablement. Develop the ability to scope custom Operations requests.
  • Month 12: Fully integrate into your new role, conducting 1:1 meetings with your core team and overseeing the implementation of Campaign QA team processes. Become an invaluable leader in ensuring campaign quality and accuracy.

  Experience:

  • Bachelor's Degree preferred.
  • 3-5 years of campaign operations experience.
  • 3 years of people leadership experience.

  Skills:

  • Proven critical thinking skills with the ability to prioritize under pressure.
  • Comfortable in a high-volume, fast-paced environment, with a strong desire for professional growth.
  • Clear communicator with excellent written, verbal, and listening skills.
  • Strong interpersonal skills, enabling effective collaboration with the team.
  • Ability to create and execute process improvement plans.
  • Proficiency in motivation tactics.

  If you are a meticulous and detail-oriented professional with a passion for maintaining the highest standards of campaign quality, accuracy, and leadership, we encourage you to apply for the Manager, Campaign QA position. Your role will be instrumental in ensuring our campaigns deliver outstanding results for our clients and uphold our reputation for excellence in the industry.

  Integrate in the News:

  • Best Tech Startups in Arizona (2018-2021)
  • Integrate Acquires Akkroo
  • Integrate Acquires ListenLoop
  • Why Four MarTech CEO's Bet Big on Integrate

• About the company

  The leader in demand & marketing orchestration, Integrate’s Demand Cloud unifies top of funnel demand generation to scale pipeline and accelerate revenue impact.

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