• Job Description

  Req#: req30210

  Manager Claimant Outcomes - South

  Lead and manage a team to deliver strategies and solutions for quality service and customer experience to claimants and community

  Duration: Temporary (up to 12 months) plus potential ongoing opportunities becoming available
  Closing Date: Tuesday 17 October 2023 (9:59am)

  Why Work for Subsidence Advisory NSW
  - Fantastic clerk grade 11/12 Opportunity.
  - Salary range: $133,787 to $161,663 + super (+ leave loading and accrued flex days), commensurate with experience.
  - Camden location
  - Genuine flexible working arrangements, Hybrid working home/office arrangements available
  - State-of-the-art offices
  - Wellbeing programs and resources available

  About the team – Subsidence Advisory NSW
  A key part of this role will see you manage the core business of claims management within Subsidence Advisory NSW (SA NSW).

  The Manager Claimant Outcomes provides functional and process leadership through effective management of the day to day functioning of the claimant outcome team. This management position plays an integral role managing internal and external relationships.

  Key responsibilities
  - You will define, lead and continually improve all aspects of the subsidence claims process
  - This business critical role manages the strategic direction of claims and provide client-focused approach to service delivery
  - You will be accountable for the practical administration of the Coal Mine Subsidence Compensation Act 2017 with regard to claims management

  Key challenges
  - Managing expectations, consulting and negotiating with diverse stakeholders, given the complexity, contentiousness and sensitivity of claims and projects
  - Keeping up to date with the range, pace and complexity of information and knowledge required to deliver quality service and outcomes to claimants in a complex regulatory environment with competing priorities and short timeframes
  - Maintaining a high level of understanding and knowledge of leading practice and evidence in claims management to develop best practice quality models to reflect business priorities while balancing competing demands of budget, financial sustainability, reform and resources

  To be successful you will:
  - Demonstrated ability to manage highly sensitive customer and stakeholder relationships
  - Have a strong understanding of policy development and evaluation including process driven capabilities
  - Proven ability in leading teams with a range of expertise and specialisations

  If you said yes to the above, we want to hear from you

  For any role related queries please contact Joseph D’Ermilio on 0428 956 859.

  For any recruitment process related queries please contact the recruiter Bethany Jones on 8226 0125 or by email: bethany.jones@customerservice.nsw.gov.au

  How to Apply

  To start your journey towards your future your application must include
  - A cover letter (no more than 2 pages) that details your knowledge, skills and experience in relation to the above role and
  - An up-to-date resume (no more than 5 pages)

  About this role

  Salary Grade 11/12, with the base salary for this role starting at $139,787 base plus superannuation

  Click Here to access the Role Description . For enquiries relating to recruitment please contact Bethany Jones via bethany.jones@customerservice.nsw.gov.au.

  Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

  Closing Date: Tuesday, 17 October 2023 (9:59am)

  Working at Department of Customer Service

  The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

  Visit our Careers site to find out what it means to work for us.

  You Belong Here

  We are committed to diversity, inclusion, and new ways of working.

  We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

  You can view our full diversity and inclusion statement here.

  We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via bethany.jones@customerservice.nsw.gov.au or 02 9494 8351.

  For more information, please visit

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  Information on adjustments available for the recruitment process

  
  

• About the company

  The Government of New South Wales, also known as the NSW Government, is the Australian state democratic administrative authority of New South Wales.

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