• Job Description

  Req#: 7289
  About Patelco Credit Union
  
  
  Patelco Credit Union is a not-for-profit credit union with a purpose to build financial health and wellbeing for our members. Since 1936, Patelco has grown from $500 in assets to over $9 billion in assets and is the 7th largest credit union in California with branches throughout Northern California.
  We are here for our members throughout all their stages of life. Meeting them with the products and services to help them plan purposefully for their futures and to secure our life-long partnership as their trusted financial advocate. As one team, we are all committed to delivering service, empowering financial literacy, creating products, and providing new technology for our members.
  We believe that work should be rewarding, challenging, and enjoyable. We’re dedicated to creating a positive and supportive culture where our team members can thrive. If you’re looking to use your skills and knowledge to make a difference in our members’ lives, Patelco could be the perfect fit for you.
  
  Overview
  
  
  The Manager, Consumer Loan Processing is responsible for directing, coordinating, and leading the activities of the consumer lending fulfilment team. Ensuring the productivity of the team supports credit union strategic priorities and goals with a focus on member financial wellbeing and experience. This person will collaborate internally with various departments at all levels.
  
  Responsibilities
  
  
  • Leads the Consumer Lending fulfillment team
  • Develops and mentors department supervisors
  • Ensures department is meeting or exceeding all production, quality, compliance, and member experience objectives
  • Ensures policies and procedures are current and address regulatory requirements associated with the fulfilment of all consumer lending products (auto, secured, unsecured personal loans and credit cards)
  • Identifies and recommends process improvement opportunities and cost saving initiatives
  • Ensures department is well-trained and optimized
  • Manages change controls, internal communications, and internal readiness
  • Conducts performance analytics/department and capacity planning reporting
  • Ensures the team at all levels understands how they can actively support Patelco’ s mission to build members financial health and wellbeing
  • Develops succession planning
  • Project management
  • Understands and complies with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and Patelco Credit Union’s policies and procedures
  
  Qualifications
  
  
  Minimum Qualifications
  • Bachelor’s degree or equivalent work experience
  • 7+ years previous consumer or mortgage lending leadership required
  • MS Office proficiency (Word, Excel, and Outlook)
  • Excellent written and verbal communication skills.
  • Excellent organizational and time management skills.
  Physical Activities/Requirements
  • Standing requirements - May need to stand for long periods of time.
  • Sitting requirements - Prolonged periods of sitting at a desk and working on a computer.
  • Lifting or carrying weight limits - Must be able to lift up to 15 pounds at times
  
  Target Base Pay
  
  
  $88,488-$110,607 per year
  
  Compensation at Patelco
  
  
  Please note that the salary information is a general guideline only. Patelco Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
  
  We Offer
  
  
  Physical Health:
  • Exceptional Medical, Dental, Vision, and Life Insurance benefits
  • Onsite fitness center at HQ and rewards for completing wellness related activities
  Financial Health:
  • Competitive compensation packages with bonus opportunity
  • 401(k) with 3% Safe Harbor and 5% employer match
  • Discounts on loan products
  • Tuition reimbursement
  Emotional Health:
  • Employee Assistance Program (EAP)
  • PTO for part-time and full-time positions
  • Paid holidays
  Personal Development:
  • On-the-job training and skills development
  • Internal transfer opportunities for career growth
  • Volunteer work
  Flexible work arrangements available for specific positions
  Patelco Credit Union is an Equal Opportunity Employer including individuals with disabilities and protected veterans
  IND123
  
  
  Minimum Qualifications
  • Bachelor’s degree or equivalent work experience
  • 7+ years previous consumer or mortgage lending leadership required
  • MS Office proficiency (Word, Excel, and Outlook)
  • Excellent written and verbal communication skills.
  • Excellent organizational and time management skills.
  Physical Activities/Requirements
  • Standing requirements - May need to stand for long periods of time.
  • Sitting requirements - Prolonged periods of sitting at a desk and working on a computer.
  • Lifting or carrying weight limits - Must be able to lift up to 15 pounds at times
  
  
  • Leads the Consumer Lending fulfillment team
  • Develops and mentors department supervisors
  • Ensures department is meeting or exceeding all production, quality, compliance, and member experience objectives
  • Ensures policies and procedures are current and address regulatory requirements associated with the fulfilment of all consumer lending products (auto, secured, unsecured personal loans and credit cards)
  • Identifies and recommends process improvement opportunities and cost saving initiatives
  • Ensures department is well-trained and optimized
  • Manages change controls, internal communications, and internal readiness
  • Conducts performance analytics/department and capacity planning reporting
  • Ensures the team at all levels understands how they can actively support Patelco’ s mission to build members financial health and wellbeing
  • Develops succession planning
  • Project management
  • Understands and complies with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and Patelco Credit Union’s policies and procedures

• About the company

  Northern California's credit union is here to help you build your financial strength via checking, savings and loans at the right time, and the right rate.

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