Cengage
Manager, Customer Success, Central (Remote)
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Job Description
- Req#: R2025-1101
Employer Industry: Education Technology
Why consider this job opportunity:
- Salary up to $115,200.00
- Opportunity for career advancement and growth within the organization
- Comprehensive Total Rewards package to support and empower employees
- Inclusive and engaging workplace culture that values diverse perspectives
- Chance to make a direct impact on student success and learning experiences
- Collaborate with cross-functional teams to drive innovation and customer satisfaction
What to Expect (Job Responsibilities):
- Manage and develop a customer-centric team, setting clear performance expectations and providing ongoing coaching
- Implement campaign strategies to achieve customer retention and sales goals through effective planning and tracking
- Oversee and cultivate customer relationships, providing strategic guidance to meet their needs and achieve upsells
- Collaborate with internal and external partners to address gaps and implement solutions for customer satisfaction
- Analyze customer success metrics and team performance, providing insights for continuous improvement
What is Required (Qualifications):
- Minimum of 5 years of experience in customer success or account management roles; bachelor's degree preferred
- Proven leadership experience in managing initiatives, projects, or teams
- Results-driven mentality with a record of achieving team goals and customer satisfaction
- Ability to build a supportive and motivated team culture focused on skills development
- Strong communication skills, both written and verbal, to effectively engage teams and customers
How to Stand Out (Preferred Qualifications):
- Experience with eLearning and online homework digital solutions/platforms
- Familiarity with CRM systems and ability to grasp technical concepts
- Analytical skills to measure and report on team performance metrics
#EducationTechnology #CustomerSuccess #CareerGrowth #InclusiveWorkplace #DigitalSolutions
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Cengage is an American educational content, technology, and services company for the higher education, K-12, professional, and library markets.
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