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Job Description
- Req#: 7026403
Employer Industry: Supply Chain Visibility Technology
Why consider this job opportunity:
- Competitive compensation with stock options
- Outstanding benefits, including parental leave for all parents and an annual wellness stipend
- Hybrid, flexible work approach with 5 global recharge days in addition to standard holidays
- Opportunity for career advancement and development within a collaborative culture
- Chance to lead a passionate team and make a significant impact on customer success
What to Expect (Job Responsibilities):
- Develop and manage a team of Customer Success Managers to ensure a best-in-class customer experience
- Build and cultivate relationships with customer executives and act as an escalation point for conflict resolution
- Partner with Customer Enablement to advance CS Playbooks based on business growth
- Provide coaching and feedback to CSMs regarding day-to-day execution of CS Playbooks
- Enable Customer Growth Account Executives and CSMs to strategize on renewals and expansion opportunities
What is Required (Qualifications):
- Bachelor's degree or equivalent experience; MBA is a plus
- Minimum of 7 years' experience in account management, consulting, or customer success
- At least 3 years of directly managing customer-facing teams
- Experience in a SaaS company or tech startup
- Excellent communication and presentation skills
How to Stand Out (Preferred Qualifications):
- Experience working directly or indirectly with freight management and supply chain
- Analytical and process-oriented mindset
- Strong ability to manage and influence behavior through persuasion, negotiation, and consensus building
#SupplyChain #CustomerSuccess #Leadership #CareerOpportunity #FlexibleWork
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