Employer Industry: Digital Insurance Solutions

Why consider this job opportunity:
- Salary up to $128,300
- Flexible PTO policy to promote work-life balance
- Comprehensive benefits including Medical, Dental, and Vision coverage
- 401(k) plan with company match to support your financial future
- Opportunity for career advancement and personal development within the organization
- Inclusive company culture that values diversity and equal opportunity

What to Expect (Job Responsibilities):
- Lead, mentor, and develop a team of Customer Success Managers to enhance customer satisfaction and retention
- Cultivate proactive support and deepen customer relationships through consultative interactions
- Identify areas for improvement and implement strategies to enhance team effectiveness and product knowledge
- Collaborate with cross-functional teams to align with the company's overall strategy and goals
- Manage customer escalations to ensure timely resolution and maintain positive client relationships

What is Required (Qualifications):
- Bachelor's degree in business, marketing, or related field
- 3+ years of experience in people leadership, relationship management, or related roles
- 6+ years of experience in the insurance industry; Property & Casualty license preferred
- Proven ability to handle difficult situations and customer escalations professionally
- Strong understanding of customer success best practices and metrics

How to Stand Out (Preferred Qualifications):
- Experience managing and developing a team in a fast-paced environment
- Ability to analyze data, identify trends, and make data-driven decisions
- Knowledge of digital insurance platforms and APIs
- Organized and detail-driven with a commitment to clear documentation
- Familiarity with customer success metrics and strategies

#DigitalInsurance #CustomerSuccess #CareerOpportunity #CompetitivePay #InclusiveWorkplace

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