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Job Description
- Req#: JREQ196714
Employer Industry: Tax and Legal Technology Solutions
Why consider this job opportunity:
- Salary up to $273,000
- Flexibility to work remotely and manage work-life balance with supportive workplace policies
- Opportunities for career development and growth through continuous learning and skill development programs
- Comprehensive benefits package including flexible vacation, mental health days, and resources for overall wellbeing
- Strong company culture recognized for inclusion, collaboration, and social impact initiatives
- Chance to make a meaningful impact in the community through volunteer opportunities and pro-bono projects
What to Expect (Job Responsibilities):
- Manage a portfolio of enterprise and strategic customers across Tax and Trade solutions
- Build and execute customer success plans, lead executive business reviews, and track product usage
- Hire, coach, and hold Customer Success Managers accountable for developing strong customer relationship skills
- Act as an escalation point for customer issues and collaborate with cross-functional teams to resolve challenges
- Utilize Gainsight, Salesforce, and related tools to maintain accurate account data and health scores
What is Required (Qualifications):
- Experience mentoring, leading, or managing Customer Success teams, preferably in SaaS
- Proven record of driving retention, adoption, and expansion with enterprise/strategic accounts
- Hands-on experience with Gainsight and Salesforce or similar tools
- Strong executive presence with excellent communication and stakeholder management skills
- Bachelor's degree required; master's degree preferred
How to Stand Out (Preferred Qualifications):
- Familiarity with ONESOURCE, Pagero, or comparable tax/trade solutions
- Demonstrated business acumen and problem-solving abilities
- Experience in tax, trade, or ERP systems
#TaxTechnology #CustomerSuccess #Leadership #CareerGrowth #WorkLifeBalance
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