GitLab
Manager, Customer Success Engineers
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Job Description
- Req#: 8340423002
Employer Industry: Software Development and DevSecOps
Why consider this job opportunity:
- Salary up to $229,500
- Incentive pay targeted at up to 100% of the offered base salary
- Flexible Paid Time Off to support work-life balance
- Opportunities for growth and development through a dedicated fund
- Inclusive and diverse work environment with Team Member Resource Groups
- Home office support to enhance remote work experience
What to Expect (Job Responsibilities):
- Lead a distributed team of Customer Success Engineers to drive GitLab adoption and technical value realization across a pooled book of business.
- Develop and execute scalable technical enablement strategies that help customers effectively use GitLab.
- Collaborate with Sales, Renewals, and Customer Success Managers to align technical enablement with commercial objectives.
- Use data and performance indicators to assess program effectiveness and adjust initiatives for greater impact.
- Mentor and coach team members to enhance their technical expertise and customer engagement skills.
What is Required (Qualifications):
- Strong understanding of DevSecOps practices and the ability to connect GitLab capabilities to business outcomes.
- Experience leading and developing technical teams in a remote environment focused on customer outcomes.
- Background in software development or engineering to guide technical conversations and design effective enablement paths.
- Experience designing and implementing scalable customer success or technical enablement programs.
- Proven skill in collaborating with Sales, Renewals, and cross-functional teams to align technical adoption with commercial objectives.
How to Stand Out (Preferred Qualifications):
- Comfort using customer insights and feedback to influence internal priorities.
- Openness to diverse backgrounds and transferable skills, with a growth mindset toward learning GitLab’s platform.
- Experience in translating complex technical concepts into clear messaging for various stakeholders.
#SoftwareDevelopment #DevSecOps #CustomerSuccess #RemoteWork #CareerGrowth
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
“From project planning and source code management to CI/CD and monitoring, GitLab is a complete DevOps platform, delivered as a single application. Only GitLab enables Concurrent DevOps to make the software lifecycle 200% faster.”
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