• Job Description

  Req#: JREQ196915
  Employer Industry: Legal Technology
  
  Why consider this job opportunity:
  - Salary range of $147,000 - $273,000, inclusive of base pay and target sales incentive
  - Flexibility & Work-Life Balance: Work from anywhere for up to 8 weeks per year
  - Career Development and Growth: Access to continuous learning and skill development programs
  - Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement
  - Globally recognized culture emphasizing inclusion, belonging, and social impact initiatives
  - Opportunity to make a real-world impact in the legal profession and community
  
  What to Expect (Job Responsibilities):
  - Manage a portfolio of enterprise and strategic customers, delivering customer success plans and leading business reviews
  - Track product usage and proactively manage customer health to ensure successful outcomes
  - Coach and develop a team of Customer Success Managers, enhancing their skills in relationship management and account planning
  - Drive team performance by setting and monitoring metrics aligned with customer and business outcomes
  - Collaborate with cross-functional teams to resolve customer issues and advocate for their needs
  
  What is Required (Qualifications):
  - 3+ years of leadership experience or equivalent customer success management experience in a SaaS company focused on legal technology products
  - Prior experience in the legal technology sector or working with legal professionals, law firms, or corporate legal departments
  - Proven record of driving retention, adoption, and expansion within enterprise accounts
  - Hands-on experience with Gainsight, Gong, and Salesforce or similar CS/CRM platforms
  - Bachelor’s degree required; master’s degree or J.D. is a plus
  
  How to Stand Out (Preferred Qualifications):
  - Experience in developing high-performing teams and leading with empathy and accountability
  - Functional/technical skills in GenAI systems and AI prompting engineering as they apply to legal research and analysis
  - Strong executive presence with excellent communication and stakeholder management skills
  - Demonstrated curiosity, learning agility, and strategic thinking abilities
  - Ability to travel up to 25%
  
  #LegalTechnology #CustomerSuccess #CareerGrowth #FlexibleWork #InclusiveCulture
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Thomson Reuters Corporation (/ˈrɔɪtərz/) is a Canadian multinational media conglomerate.

Notice