• Job Description

  Req#: JREQ196915
  Employer Industry: Legal Technology
  
  Why consider this job opportunity:
  - Salary range of $147,000 - $273,000, inclusive of base pay and target sales incentives
  - Opportunities for career development and growth within the organization through continuous learning programs
  - Flexible work arrangements, including the option to work from anywhere for up to 8 weeks per year
  - Comprehensive benefits package, including flexible vacation, mental health days, retirement savings, and tuition reimbursement
  - Award-winning culture emphasizing inclusion, belonging, and work-life balance
  - Chance to make a real-world impact in the legal field, promoting justice and transparency
  
  What to Expect (Job Responsibilities):
  - Manage a portfolio of enterprise and strategic customers, delivering all aspects of the customer success motion
  - Co-create and execute customer success plans (CSPs) and lead executive business reviews (EBRs)
  - Track product usage and customer health to proactively manage risks and identify expansion opportunities
  - Coach and develop a team of Customer Success Managers (CSMs) while setting performance metrics
  - Collaborate with Sales and other departments to ensure high-quality customer engagement and advocacy
  
  What is Required (Qualifications):
  - 3+ years of leadership experience or equivalent CSM experience in a SaaS company supporting legal technology products
  - Prior experience in the legal technology sector or working with legal professionals, law firms, or corporate legal departments
  - Proven ability to drive retention, adoption, and expansion with enterprise/strategic accounts while managing a book of business
  - Hands-on experience with Gainsight, Gong, and Salesforce (or similar CS/CRM platforms)
  - Bachelor’s degree required; a master’s degree or J.D. is a plus
  
  How to Stand Out (Preferred Qualifications):
  - Experience in developing high-performing teams with a focus on empathy and accountability
  - Functional/technical skills in GenAI systems and AI prompting engineering as they apply to legal research and analysis
  - Strong executive presence with excellent communication and stakeholder management skills
  - Demonstrated curiosity, learning agility, and strategic thinking
  
  #LegalTechnology #CustomerSuccess #CareerGrowth #FlexibleWork #InclusionAndDiversity
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

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