Remote Jobs
Manager, Customer Success Manager
What's your preference?
Job Description
- Req#: REQID54694
Employer Industry: Property and Casualty Insurance Technology
Why consider this job opportunity:
- Salary up to $119,600
- Opportunity for annual bonuses
- Flexible work environment, allowing for remote, in-office, or hybrid schedules
- Comprehensive benefits package including medical, dental, vision, and 401(k) retirement plan
- Career growth potential within a rapidly evolving industry
- Collaborative and inclusive company culture that values diversity and employee contributions
What to Expect (Job Responsibilities):
- Manage and develop 4+ medium/large Duck Creek OnDemand or OnPrem accounts
- Act as the primary contact and trusted advisor for customers, ensuring successful contract renewals and expansions
- Facilitate customer governance meetings and prepare necessary reports and documentation
- Gather customer feedback and develop action plans to improve customer satisfaction and adoption of Duck Creek products
- Coordinate communication between customers, service teams, and internal stakeholders to ensure timely issue resolution
What is Required (Qualifications):
- Bachelor's degree in Computer Science, Computer Information Sciences, or a related field; relevant work experience can substitute for educational requirement
- Minimum 6+ years of functional and technical knowledge of SaaS platforms
- Experience in a customer-facing, service-oriented role
- Ability to explain complex technical concepts to non-technical audiences
- Exceptional customer service and organizational skills
How to Stand Out (Preferred Qualifications):
- Experience with Duck Creek Suite and Platform
- Knowledge of ChurnZero and Microsoft Azure, SQL Server
- 1-3 years of leadership experience
- Proven ability to articulate and present technical solutions to customers during sales processes
#InsuranceTechnology #CustomerSuccess #SaaS #RemoteWork #CareerGrowth
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.