• Job Description

  Req#: JREQ196915
  Employer Industry: Legal Technology
  
  Why consider this job opportunity:
  - Salary up to $273,000
  - Flexibility in work arrangements, including the ability to work from anywhere for up to 8 weeks per year
  - Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement
  - Opportunities for career development and growth through continuous learning programs
  - Collaborative and inclusive work culture recognized for its commitment to diversity and belonging
  - Chance to make a real-world impact by supporting justice, truth, and transparency in the legal sector
  
  What to Expect (Job Responsibilities):
  - Own and manage a portfolio of enterprise and strategic customers across legal content or software solutions
  - Deliver customer success motions including co-creating customer success plans and leading executive business reviews
  - Track product usage and manage customer health by proactively identifying risks
  - Coach and develop a team of Customer Success Managers to enhance their skills and drive performance metrics
  - Collaborate with cross-functional teams to ensure high-quality customer engagement and advocacy
  
  What is Required (Qualifications):
  - 3+ years of leadership experience or equivalent CSM experience in a SaaS company focused on legal technology
  - Prior experience in the legal technology sector or with legal professionals is highly preferred
  - Proven ability to drive retention, adoption, and expansion with enterprise/strategic accounts
  - Hands-on experience with customer success and CRM platforms such as Gainsight, Gong, and Salesforce
  - Bachelor’s degree required; master’s degree or J.D. is a plus
  
  How to Stand Out (Preferred Qualifications):
  - Functional/technical skills in GenAI systems and AI prompting engineering as they apply to legal research and analysis
  - Strong executive presence with excellent communication and stakeholder management skills
  - Demonstrated curiosity and proactivity in pursuing continuous learning and strategic thinking
  - Experience in building high-performing teams with a focus on empathy and accountability
  
  #LegalTechnology #CustomerSuccess #CareerDevelopment #FlexibleWork #ImpactfulWork
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

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