• Job Description

  Req#: R077510
  Employer Industry: Cloud Communications and Contact Center Solutions
  
  Why consider this job opportunity:
  - Salary up to $143,500
  - Opportunity for career advancement and growth within the organization
  - Comprehensive benefits package including medical, dental, vision, and life insurance
  - Flexible spending accounts and health savings accounts available
  - Paid parental and pregnancy leave, along with family-forming benefits
  - Recognized as a Best Place to Work, emphasizing a supportive company culture
  
  What to Expect (Job Responsibilities):
  - Lead and manage a team of Customer Success Managers, ensuring they deliver value-based solutions
  - Drive customer growth and adoption of AI-powered technology and services
  - Foster relationships with high-profile clients, focusing on retention and revenue growth
  - Collaborate with internal teams on renewal strategies and operational excellence
  - Provide accurate forecasts and reports on financials to leadership
  
  What is Required (Qualifications):
  - BA/BS degree or equivalent military and/or work experience; MBA preferred
  - Minimum of 5 years of customer or account management experience, including 2+ years managing Customer Success teams at a SaaS or telecommunications company
  - Proven experience in hiring, mentoring, and developing Customer Success Managers
  - Strong ability to drive adoption and implement customer success best practices
  - Experience effectively collaborating with senior executives and addressing escalated client issues
  
  How to Stand Out (Preferred Qualifications):
  - Demonstrated executive presence with impactful communication skills
  - Ability to thrive in a fast-paced, ever-evolving environment
  - Proven track record of developing strategies to meet business metrics and tracking their success
  - Experience working with C-level executives and cross-organizational collaboration
  - Strong ability to prioritize and make decisions in a dynamic setting
  
  #CloudCommunications #CustomerSuccess #LeadershipOpportunity #CareerGrowth #BestPlaceToWork
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  RingCentral, Inc. RingCentral CEO Vlad Shmunis and CTO Vlad Vendrow founded the company in 1999.

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